ContactLens.comContact Lens.com - World's Best Contact Lens Store Buy discount contact lenses online or 1-800 LENSFAST. Acuvue contact lens, Coopervision, Ciba Vision, Bausch & Lomb and Focus. Free shipping.
ContactLens.com (contactlens.com) has 113 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Bryce H.
Contactlens.com had the cheapest price that I could find on hydraglyde lenses. Other places seemed to be cheaper, but when you consider the extra fees they charge, they weren't. In addition, I received the contacts in a timely manner in a good condition.
Customer
Got my contacts fast. The order was exactly right. Very happy with my purchase here. I'll definitely use them again in the future.
thexfamily
My order was fulfilled accurately. I received it in the mail sooner than expected. Very satisfied customer here!
Jordan J.
They overcharged me and the customer sales rep, Melissa, was so rude about it. I have never experienced such a rude and condescending customer sales rep in my life. They charged me 190$ for contacts that are listed on their website as 51$ a box. Complete scam. Melissa would not refund the difference, and said I can return them for a PARTIAL refund. They also shipped the contacts in a flimsy envelope, but expect me to purchase a box to send them back. DO NOT USE THIS COMPANY. If all goes right, you'll be fine but if you have any issues their customer service is TERRIBLE. EDIT: I NEVER once threatened you guys! And you did NOT offer to not charge a restocking fee!!!! I was nothing but cordial!!!! LIARS! I can post the emails if you'd like??? So everyone can see that you just posted a complete lie!?!?! BUYERS BEWARE.
Response from ContactLens.comAug 5, 2019
The customer purchased 30 pack boxes of contacts. He emailed to say he wished to return them. We agreed and advised him to purchase the correct contacts and he could return the product he purchased with no restocking fee. The customer then insisted we sell him the contacts for the same price as a 90 pack box of contacts which due to the price difference we could not. He became quite belligerent and insisted we misled him with a picture of a 90 pack box on the 30 pack box product page on our website. We provided him a links to both products so he could see this was not the case. He refused to purchase the product he originally wanted, insisted we sell him $190. of contacts for $102. and threatened us with bad reviews, attorneys and court action, etc. We provided him with return instructions which did include a small restocking fee, he then left this review. At no point were we anything but cordial nor would there have been any restocking fee whatsoever if the customer had purchased the product he said he wanted originally.
Richard W.
I've been using Contactlens.com for years and buy my entire families contact lenses there. Always fast shipping, great customer service and consistently low prices. I'd wholeheartedly recommend them, and have, to everyone!!
Williams A.
You have to wait 3 weeks to receive the order.
Response from ContactLens.comAug 5, 2019
Many toric, that is contact lenses for astigmatism, have for a single product over 15,000 possible prescription combinations. Many are stock combinations, however some prescriptions are so complex and seldom ordered they are basically custom contact lenses that have to be specifically manufactured to order. In fact some combinations are so custom that if worn in both eye may well be unique to that particular customer in the entire USA. This customer's prescription was so uncommon it did take 3 weeks to verify the prescription, place the order with the manufacturer, wait while the contacts were made to order and deliver to the customer. We did our absolute best to deliver the contacts as rapidly as possible and sincerely apologize that delivery was not as fast as expected.
Jordon L.
This is the fourth order from ContactLens.com and while I had found a cheaper price on some lenses elsewhere I contacted them and not only matched the price but they beat the other price altogether! Fantastic turnaround and prompt service is always experienced. Another successful order! Thank you ContactLens.com!!
Bob H.
I have ordered contacts lenses 5 times from this company. I have always ultimately been happy with the outcome. If it wasn't for the variable customer service, it would be a 5 star review. Shipping is reasonable, prices are good. Their problem is poor communication. Trying to find out its status was difficult. No answer to emails (until after my second one) and only got voice mail when I called and had no call back. After finally getting to connect, they did a fine job. They need to staff up so customers can talk to a live person when they call. That would greatly improve their reviews. NEW: Response from seller was reasonable. My main point was about communication and wanting to talk to a live person to find out order status.
Response from ContactLens.comMay 1, 2018
The order was placed late on a Friday before a 3 day weekend, RX verification began on Tuesday, finished verification and shipped Wednesday, tracking was emailed the moment the order shipped, upgraded from free shipping to Priority Mail at our expense and delivered 3000 miles away Friday USPS tracking number 9405510200830903172711.
