ContactLens.comReviews of contactlens.com

Response from ContactLens.comDec 28, 2023

Long time customer Dr. Alyssa S. placed an order for a recently discontinued product on 12/4. We advised her the power she ordered was not in stock and if she approved we could special order that specific power however due to the relative scarcity of the remaining stock it would be several weeks before it would come in. Dr. S said she was OK with delivery time and was routinely updated. We advised the product would arrive 12/19, it did and was shipped USPS First Class Mail as ordered that same day. The order was delivered 12/26 four business days 3000 miles away AND during the Christmas rush. A seriously outstanding USPS performance considering the distance and mail volume at that time of year! We also advised Dr. S since her contacts are discontinued there are more modern lens choices for significantly lower cost that perform much better; the main reason her lens was discontinued. We did exactly as we said, Dr. S was frequently updated and once shipped delivered promptly. We are always interested in how and where we can improve our communications to make things as clear as possible and welcome the input.

Response from ContactLens.comJun 25, 2023

Hi Juanita Your order was placed late Thursday June 15th and began the prescription verification process Friday June 16th. Prescription verification legally cannot be started or completed on weekends when doctor’s offices may be closed, nor on Federal Holidays like June 19th for the same reason. Your prescription completed verification and shipped First Class mail as selected on June 20th and you were emailed USPS tracking number 9400109205568499942581 that same day. Your order is currently in transit to rather remote Jacksonville, North Carolina, 28540. We expect your order be delivered shortly however we have no control over how quickly a First Class mail order is delivered to a location USPS considers “remote”. We did our absolute best however we realize from your perspective shipping was not as fast as you would have liked and for that we sincerely apologize on behalf of USPS for any inconvenience. Thank you very much for your order and let us know if we can assist further in any way. Contactlens.com

Response from ContactLens.comAug 5, 2019

Many toric, that is contact lenses for astigmatism, have for a single product over 15,000 possible prescription combinations. Many are stock combinations, however some prescriptions are so complex and seldom ordered they are basically custom contact lenses that have to be specifically manufactured to order. In fact some combinations are so custom that if worn in both eye may well be unique to that particular customer in the entire USA. This customer's prescription was so uncommon it did take 3 weeks to verify the prescription, place the order with the manufacturer, wait while the contacts were made to order and deliver to the customer. We did our absolute best to deliver the contacts as rapidly as possible and sincerely apologize that delivery was not as fast as expected.