Michelle S.
Horrible experience!
Customers this company advertises that you can contact them by phone for any reason. I had a problem with the representative and the customer service. I asked for a manager to please contact me to discuss this issue and nothing !! Please try and reach them by the advertised phone number #1-800-536-7327...You will receive a voicemail stating the mailbox is full ! This representative is lazy and not fulfilling her job description..I've reported this to the better business bureau.Soo many other companies to choose from and way better customer service.You actually speak to a representative that's friendly and helpful
Response from ContactLens.comFeb 25, 2020
Ms Smith was extremely rude to the CSR who originally spoke to her. We reached out to Ms Smith by email to ask how we might be of assistance. Ms Smith emailed several times refusing to discuss her issue other than to say it had nothing to do with her past order. We apologize but no one deserves to be abused while trying to help. Ms. Smith we remain available by email if you would like our assistance, whatever the issue is we will try our best to resolve it. We answer phone calls from 9-5 EST all day so yes please do call us at 1 (800) LENSFAST (536-7327) and we'll be happy to cheerfully assist.