Jennifer
They were fantastic
They were fantastic! I originally had placed my order with standard shipping. I had already placed my order when I realized that I no longer had any more of my current contact lenses with my correct prescription so I had to resort to wearing my old prescription and I was having a hard time seeing. I reached out to the company via email and received a response within a few hours. The representative Melissa was super nice and wrote the email as if it came from a real person and was not written too formal. Her response is how I would respond when I am at my job interacting with patients and I appreciated that realness. The company provided at no charge upgraded Priority Mail shipping. This was my first time ordering with this company and based on this interaction, I plan on ordering again in the future.
Response from ContactLens.comSep 25, 2026
Thank you so much for taking the time to leave such a thoughtful review! We’re really glad we were able to help get your lenses to you a little faster, especially when you were having trouble seeing clearly with your old prescription. Melissa will be especially happy to hear your kind words. We’ve always believed that customer service should feel personal and human, not like you’re talking to a robot or reading a scripted response. We truly appreciate you giving us a try, and we look forward to helping you again in the future!