ContactLens.comReviews of contactlens.com

Great prices and fast delivery. My order was placed, verified and fulfilled in a matter of days. I will keep coming back for my contacts. Great service and i am verify pleased.

Horrible customer service. Ordered contacts on Thursday, still not shipped out by Tuesday. Emailed customer service wanting to cancel the order and Megan was very unprofessional in her response. Did not want to cancel the order and issue a refund at all. Here was her response “ We haven't confirmed cancellation. What is the point of ordering from your doctor if you not only have to go there to pick them up but you'll be paying 20% more to do so plus what you've ordered here is only a 45 day supply so you would have to do this 7 times a year? I don't know about you but saving $70. a year and not having to spend your time going to the doctor in the middle of a pandemic would be enough for me to order onlne.”. I responded to please cancel right away and this was her next response “ The order already shipped, too late to stop. You'll be emailed tracking as soon as it becomes available.” Coincidentally I received a tracking number right after that.

Consistently excellent service from ContactLens.com and I always go to them when I need contact lenses. Thank you!

I rarely write reviews but I received such an exceptionally great customer service from ContactLens that I feel I should write one. They have a pretty straightforward site and explain their ordering process well, yet I made a mistake while ordering my lenses. I accidentally put in the wrong number for power. As I was trying to fix it I wound up making 2 orders — one correct and one incorrect. I decided to call the company to get help sorting it out. By the time I looked up the phone number and dialed it the problem was already solved. Literally, the person on the phone told me they have just caught up on the discrepancy and fixed it and I needn’t worry about a thing. Later, they followed up with an email reassurance that my order is fine and soon after — notification that my lenses were mailed with a tracking number. I have already received my lenses and I am wearing them as I type this. In the time of the pandemic, when even the most trivial things often turn into a major ordeal, it’s very pleasing to get such personal attention to detail and such a smooth ordering experience. I’m very happy with my interaction with ContactLens I’ll definitely use them again. I highly recommend them.

I have used this company for 6 years and I order twice a year. Always fast, correct and reasonably priced.

I've been using this company for several years now and am very satisfied! Shipping is pretty fast and prices are great! The only time I needed to contact customer service (I was changing the mailing address after the order had been processed) they responded quickly and did their best to help. Thankful for the consistently great service!

My family & I have been using this website for years now - its been such a help with special lens that take longer. Great customer service, processing, shipping and the best prices! Would definitely recommend to anyone purchasing contact lens.

Been using them for over 8 years! cheapest prices and fast shipping!