Conn's HomePlusReviews of conns.com

We just had Hurricane Ida pass thru and tore up our house and bed and having to sleep in a very hard lumpy bed we went to Conn's # 242 in Metairie,louisiana and paid for a Tempera Pedic queen bed with head and foot elevation control,Head and Foot board plus a twin size mattress. A week later they came to deliver minus the footboard which the manager and sales lady had affirmed they had in stock. I did not accept it and the driver said someone from the store would call me the same day to fix the issue. I am so happy that I refused to accept the bed without the foot board . Waited 3 days and no one called. Called the 1-800 number and they passed me to 3 different departments.Totally inept people. No help. Called the store supervisor Sam Miller said they had it in stock and would send it right away and would call to confirm date. Never called back. Called the store today and asked for the Manager and left a message to call me after 12. Waited till 3 pm and she did not call me back . I called the Manager and she said they did not have the footboard in stock and did not know when they would have it. Went to the store and after waiting 20 minutes the manager Kayla Thibodeaux, Today 11 days later gave me a refund for $5,295.08 . She was courteous and friendly and asked me to forgive and give them another chance to do better in the future. Of course I said no thanks. Any company that lies to one just to make a sale is a company you can not trust again. After what happenned to me and reading all the terrible reviews about this people I would recommend to all not to deal with them.

Be very careful when doing in house financing. They like to add a property insurance policy that adds another 20% plus to the cost. The sales people will not point it out because they make alot of commision from it. It's like going to a car dealership, it's a very dishonest practice. Remember also you have 3 business days after signing a contract to change your mind. It is Federal Law. I had a terrible experience and will never go back. The appliances are cheaper at Home Depot and Conns likes to cater to people who usually have limited credit choices.

I purchased a treadmill. I used it once and it was defective. Conn’s was not helpful in getting the treadmill repaired. I was given the phone number of the treadmill manufacturer and told to call them. The Store manager at the Zaragoza store, Gladys, would not return my calls. When I finally did speak with Gladys, she did not follow through with her promises. My salesman, Omar, would reply to texts but would not answer my calls. Do not shop Conn’s. Everyone who a bad experience should file a complaint with the Better Business Bureau and their state attorney general for deceptive business practices.

WORDS CANNOT DESCRIBE MY DISAPPOINTMENT AND ANGER WITH THIS COMPANY!!! I HAVE BEEN CALLING SINCE JULY 2021 (WITH PHONE HOLD TIMES MORE THAN ONE HOUSE) TO GET FURNITURE THAT WAS PUT TOGETHER IN A RUSH FIXED AND SUCTION CUPS FOR TWO GLASSTOP END TABLES. I WAS TREATED NICE WHEN I WAS AT THE STORE BUT AFTER BUYING YOU ARE TREATED LIKE CRAP!!!

I received my furniture on 9-15-21 and it STOPPED working on 09-25-21 so I called the center to see about getting it repaired and they can't make it out unil 10-13-21...yes that right 18 days WITHOUT THE FULL USE OF MY FURNITURE. First of all they had my address wrong and couldn't give me a time that they would arrive for the repair. I even called Corporate and was told from one of them inconsiderate people, that if I wanted to I could walk in the store and fill out a voluntary repossession form but that they would not pick it up because they do not take furniture back. I could care less about the form, I just wanted someone to tell me what TIME FRAME it would be so I wouldn't have to take the entire day off!!!! I have gotten no help at all cause they all sing the same song, "we use a third party and there's nothing we can do." If I wanted Rent A Center quality I would have gone there but shoppers beware of Conn's their name fit the company very well

I wish I had seen the reviews before I purchased! This gave me such a headache that I didn’t need! The only reason I chose them was because they had it in stock! Once I placed my order I was told my order would be delivered that following week, well here I am a month still waiting on my washer and dryer! They never call you back you have to call them! It’s a shame in how they treat their customers because they do have good deal But they miss lead you always read there policy in how things work! I know we get busy with every day life things but if we take the time to just read it will save you heartache… also there website is very confusing to use! They need to keep up with technology most people use their phones to shop and make orders! Conns you conned me and I am dissatisfied with your business and y’all should be ashamed in how y’all treat your paying customers!

Would give less stars if I could You do not get warranty with merchandise unless you pay for it Even if it's less than a month old have not made a first payment on the yet and it's went bad

I bought a sofa from Conn’s and within 15 days the arm starting falling off the sofa. I immediately submitted a claim to the warranty department. The claim was denied!! I thought the sofa would have a manufacturer’s warranty but apparently not or Conn’s is to lazy to summit a claim. Conn’s should put disclaimer on all furniture in the showroom “sold as is”.