Compass is a Bitcoin-first company on a mission to support the decentralized growth of hashrate and strengthen network security by helping more people learn, explore and mine Bitcoin. Now Everyone Can Mine Bitcoin.
compassmining.io (compassmining.io) has 675 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
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Jaco B.
I love supporting companies that truly live their mission. Mining BTC is super easy to get started (and still profitable.) With no extra fees for setup etc. Pending major changes in the way they operate, I highly recommend this company. I trust them with my investment! A shout out to Jesus and Nicco G for being Amazing Mining Concierge!
Chris R.
As others have mentioned, Compass ran into some hiccups with getting one of their new mining farms up and running. They updated me and gave me a choice between a full refund, wait for the a new location to come online, or have the miners shipped to me and allow me to ship them back when the farm comes online. Pretty solid customer service and the team actually replied to my emails (surprising for today's service) in a very timely manner. 5 stars. Worked with Nicholas Grimm and Jesus (no last name visible).
Pat A.
Always good service. Straightforward and honest, good or bad news, they will always take care of you.
Tsaron
I ordered Miners with Compass and had selected to have my miners hosted with them at one of their facilities. The facility I was scheduled to go into ran into issues. Compass gave me notification prior to the scheduled online date that the miners were going to be delayed coming online and would be going online at a different location. Compass was forthcoming and transparent with the issues and provided numerous options to remedy the situation. I selected to have my miners shipped to me until the new facility is ready to come online, at which time I will ship my miners to the new facility. Compass is paying for the shipping to me and the return shipping to the new location. What impressed me the most was the ability to communicate directly with the Founders of the Company (Whit Gibbs and Thomas Heller) and for them to give direct answers to any customer impacted by this situation. I also worked directly with Nicholas Grimm one of Compass's Mining Concierges. He kept me informed on the progress and of the miners shipments and expected delivery to my chosen location. This goes to show how committed Compass is with regards to Customer Service and making certain all of their customers needs and concerns are addressed. I look forward to continuing my on going relationship with Compass. Regards Brian S.
Nick H.
Mining Concierge Evan has been extremely responsive and provided extremely thorough answers to all of my questions.
Aftab K.
Very helpful and professional.
Abizaq
Very satisfied with Compass service. I worked with Nicco and he is really nice and very responsive even in weekends.
Dot S.
Compass Mining service is phenominal. The team is very responsive addresses issues quickly, are friendly and check that they have met needs when some of us are not so quick off the mark. First Class.
