SHELLY
I've had some mixed experiences with…
I've had some mixed experiences with this company. The representative that I initially spoke with, was quite discouraging. I am new to the experience of using these supplies and was hoping to receive some support in making an informed decision on what to buy. The representative gave the impression that I was bothering her with my questions, and seemed sleepy when I was talking with her. I didn't feel heard, on this very personal situation. However, I have had to call back to receive further support and felt that I was treated with more kindness from puth other reps. I have yet to receive my products, so I cannot comment on that yet. UPDATE. I did finally receive my products after almost a month. To be fair, part of this is due to issues with my insurance company. But Comfort Medical did not advise me that there were any issues until I had called in 5 days later to check on the status. I ordered a 2 piece product. I was only sent the bags. No wafers were included, so they are useless to me right now. I was able to get a representative to over night them, by why did this have to happen in the first place. I was given a number to call after my first review, but it just drops me into the customer services line. No number or extension for a m as manager or someone to speak to directly.
Response from Comfort MedicalMar 5, 2019
Hi Shelly, this is not how we want our customers to feel after speaking with a representative. Can you give us a call so we can ask you a bit more about your situation? We want to make sure you get the support you deserve. 1-844-700-4856



