Comfort MedicalReviews of comfortmedical.com

I had to call 3 times because no one called me back as they said they would. I got no explanation of what the issue with the insurance was and when I received my order I only received a 20 day supply instead of the 30 day supplies I received the month before and have a script on file for. So now I will have to make a 4th call to find out why that is.

Your sales people are A plus. Once I get hold of a person You get an A rating but the effort and lengths I have to go to in order to place an order deserve an F rating. Your website is pitiful. It does not allow me to change or add quantities. I have been complaining about this since I started with you all, and Im always told “ yes, we are working on it” How long does it take to make those changes ? Something is pitifully wrong. I don’t know where the problem is, but heads need to roll somewhere.

I HAD NO TROUBLE PLACING MY ORDER

I was lied to as far as when my order would be shipped. You want to know the date of the worse experience that I have had with you guys, it was my last order.

Thank you for sending me my order and that you are doing a great job with me and keeping my supplies coming again thank you

My supplies are always on time..love this company

Star has been my favorite employee of Comfort Medical’s from the first time I spoke with her. In my over 25 years in customer service management, I was lucky to have a few employees as good as her. She’s not only polite, courteous & professional she totally exceeds my expectations every time. I’m sure you all are already aware of how spectacular she is, but I would appreciate it if you put this in whatever file you do when she comes up for review. What I wouldn’t have given for a staff full of her clones. She always has a great attitude that is quite infectious. Thank you for the opportunity to deal with such a great employee. As you may already know, I’ve experienced a lot of problems with my orders this year. Star went a long way today to renew some of my faith in Comfort Medical. Sincerely, Teresa Walker

I was having difficulty getting my Urologist to forward my Rx. Comfort Medical made the connection & even forwarded me some catheters in the interim so I wouldn't run out. They really went the extra mile!