Joseph W. S.
This order was placed right after my…
This order was placed right after my husband's last catheter change. Due to 2 sepsisinfecton, he gets catheter changes every 3 weeks. The 3 month supplies with one order seemed to be a nice arrangement. I have told your reps this interval several times as did his doctor. But you had to send an authorization request AGAIN, and then you sent an approval request to his insurance company AGAIN. So here we are, his next appointment is tomorrow and we stil don't have the new supplies!!! I don't know what to do toget my husband needed spplies for his appointments.
Response from Comfort MedicalJan 29, 2021
We are sorry to hear this. Please call 1-800-223-4738, so we can investigate further.



