Karen W.
TERRIABLE CUTOMER SEVICE
SHIPPING WAS GREAT BUT EVERYTHING ELSE WAS A NIGHTMARE. CUSTOMER SERVICE IS HORRIABLE YOU CAN'T TALK WITH ANYONE YOU LEAVE A MESSAGE AND THEY TELL YOU THEY WILL RETURN YOUR CALL WITHIN 24 HOURS THAT NEVER HAPPENS AND THE REORDING IS A NIGHTMARE THEY NEED A WEB DESIGNER TO FIX THIS SO YOU CAN REORDER WHAT YOU NEED THEY HAVE A BUTTON THEY WANT YOU TO CLICK ON AND IT WILL REODER THE SAME AMOUNT OF EVERYTHING YOU RECEIVED THE LAST TIME SOME MONTHS I ONLY NEED REFILLS ON A COUPLE OF THINGS NOT EVERYTHING THAT I RECEIVED THE MONTH BEFORE SOMETHINGS I WANT SOMETHING DIFFERENT SO THE BUTTON THEY WANT YOU TO CLICK ON IS HORRABLE. THE BILLING NEEDS A LITTLE WORK ON THEY DO TURN EVERYTHING INTO THE INSURANCE AND THAT IS GREAT ONE TIME I DID RECEIVED A BILL AND PAID IT THE NEXT DAY AFTER RECEIVING IT AND THEN THE FOLLOWING MONTH I RECEIVED ANOTHER BILL FOR THE SAME AMOUNT I CALLED THEM AND THEY RESURE ME EVERTHING WAS PAID AND TOLD ME IT CROSSED IN THE MAIL WHICH WAS IMPOSSIBLE BECAUSE i HAD PAID IT ON LINE OH WELL I AM DONE WITH THEM AND WENT TO ANOTHER COMPANY HAD EVERYTHING APPROVED IN LESS THEN 5 HOURS AND RECEIVED MY PRODUCTS THE NEXT DAY SO LOOK AROUND BEFORE YOU CHOOSE A SUPPLIERS AND MAKE SURE THEIR WEBSITE HAS A GOOD AND EASY WAY TO REORDER WHAT YOU NEED AND WHEN YOU NEED IT 'DON'T BELIEVE THEIR WEBSITE BECAUSE YOU WILL BE VERY DISAPPOINTED
Response from Comfort MedicalAug 18, 2023
We are very sorry about this experience. Please call 1-800-223-4738, so we can investigate further



