Comfort MedicalReviews of comfortmedical.com

Your representative lie and have no accountability.

I contacted Comfort Medical Supplies to order Ostomy Supplies for a medical practice back in April 2021 and just received a phone today, August 2, 2021 - 4 months after the phone call. Then I told customer service representative that I needed to know their D numbers so that we can order our supplies from them, I was transferred to some dept. that doesn't answer a phone or have a voicemail set up. Talk about poor customer service. Looks like we will be taking our business elsewhere! I guess this company doesn't want any more business by the way you return phone calls or run your departments.

For about 12 years I purchased ostomy supplies from a large distributor in Ohio. The process, easy at first, became increasingly complicated and annoying. A particularly aggravating annoyance was a "security" requirement for ordering online introduced recently: you couldn't access your account to place an order without first requesting a telephoned code and entering it when received. This user-hostile feature is unique in my experience; imagine ordering from Amazon under such a requirement! Finally, when the distributor held up shipping an order until I provided insurance information which had been present in my account for the preceding several months, I had had enough and looking for a new distributor, found Comfort Medical. My first dealing with Comfort was like entering another and better world. I spoke with a human being, not a robot or a rep trained to talk like one. My order arrived a day before I received an email telling me it had been shipped. My rating is based on this first experience and may be inflated because that experience was such an improvement over my previous experiences, but I doubt it.

Received my initial order promptly as expected. Thanks 😊

I am satisfied by your service completely thank you

My order process went very well, however I have received an email and two phone calls, telling my me that I have an over due balance on my account. I never got an invoice for any amount lately and if I did it would have been paid on time. Please make sure you have my correct mailing address on file and send me a current invoice Regards Mr Stasiak

Your Customer Service People R Very Friendly & Courteous, Left Me Know That 1 Of My Items Was Out Of Stock, Asked If I Would Like 2 Try Something Else, I Said Yes, That Was Nice That They Asked Me, Not Just Substitute Something Without My Permission.

I have been using Comfortable Medical for over 1yr and always had great experiences. However this month I placed my order and never received a confirmation. I reached out to customer service after 2-3wks and was asked if I had new insurance; I did, so I'm assuming that was the hold up. No one ever called to let me know it was issues but I will take the fault on this one for not updating my insurance. Well fast forward to my insurance being updated and shipment processed. I received my order in 2 pieces. The 2nd order was late and I had to inquire about it, which the customer service rep had no idea why it was late. I hope that next shipment is smoother because I was honestly ready to change companies due to lack of customer service communication.