Comfort MedicalReviews of comfortmedical.com

Talked to Faith and she took care of everything. So far everything went smoothly. After bad experience with last supplier I am very happy so far. Hope this continues.

Once the order was received from my doctor the order shipped within a few days. Order was filled correctly unlike the prior supplier I had. Living with a urostomy is a challenge. Getting incorrect supplies make it worse. This company seems I really care about their customers and helping them live the best life possible by reducing frustrations. I am happy I switched to Comfort Medical. I recommend them.

It was great to fine out how comfort medical help get my convatec bags delivered to me at NO COST. THANKS COMFORT MEDICAL

Thank you for your help.

I ordered osteomy products. I could not be happier with all the people I dealt with Just supered. I will certainly continue with you. Janice Stephens

Had a few issues with the rep and her accent - could not understand all words and she pronounced some words do differently I was concerned we would get the delivery address right. The shipment took a little longer than I was expecting, but the sales rep (Duncan) sent me a supply to keep me going until our shipment arrived. Overall, I am impressed with the product, especially the packaging. I was told by Duncan the company serviced many other brands and I could possibly get a few samples of other types to see if any were better suited to my needs The rep then told me I could only get what was prescribed. I may have to get another company to send me an assortment, as advertised on TV.

I called today requesting new samples as my current bag ordered continues to leak. I hadn’t tried the ordered bag prior to using it, its what was shipped to me. I was told someone would call me back. My skin is raw, my bags leak, I have no comfort. I’m exhausted as I can’t sleep in a leaky bag. I’m begging for some samples and explanation of how to avoid leaks from an ileostomy. I’m only 4 weeks post op. *EDIT* Comfort Medical has reached out to me and worked amazingly with me. They offered a different bag after hearing my issues. They sent samples by fed ex so no waiting was really nice. They continue to reach out to ensure everything is going well. I’m changing the original 2 stars to 5 stars. They’ve gone above Snd beyond to ensure I’m comfortable and have resolved my skin issues.

I had to wait and call so many times to receive my supplies. The custumer service is awful. I received the bill today and called to return the catheters because I no longer needed them and, after hours of waiting, leaving my phone and not receiving a call back as promised, was finally able to reach someone who told me that I no longer could return the catheters (not even an anused and unopened box of 360 catheters).