Comfort MedicalReviews of comfortmedical.com

I called during my small window of time and was immediately put through to a specialist that handled my order. Order came within a couple days. Prompt service.

Called to reorder and was shipped promptly. Agent was very helpful and friendly.

Great company

I have tried numerous times to contact someone to update insurance information and update order details. No one has contacted me but you have started sending me invoices for product that has been covered previously.

I did receive my order in a timely fashion. Thankfully just in time

Your company entered my insurance info incorrectly, delaying my order processing & delivery. After weeks & many calls, I finally received a partial delivery. I was down to 1 colostomy bag & no one would step up to take ownership of my account & fix the error. I still have not heard back from anyone letting me know that my account has been corrected on your end. Your company has made their terrible experience of having a colostomy even more stressful. Anyone want to step in & help? We’ve asked this to be escalated many times.

I had called to have an order placed on hold so I could try a different bag that was being sent to me to try from Coloplast but the order was sent out anyway so I ended up with a three month of supply of bags that I may not want if the other bag works out better. I called and spoke with David at comfort Medical and told him of the problem and he had Kate, a customer service agent call me and set up a return. Fed Ex came two days later and picked up the pouches. Was so grateful for such wonderful customer service. David and Kate represent your company well.

They are so helpful