Comfort MedicalReviews of comfortmedical.com

Buying products for three years. Things have gone downhill b/c when you call, you speak to no one. So called "leave your number and we will call you"?? Forget it ...no one calls. When on hold sometimes for 40 minutes you get to hear Kenny G music incessantly. My suggestion is find another company. You will savew youself time and frustration

I have been a customer for more than 10 years. Comfort Medical used to be efficient, and easy to deal with. but that is no longer the case! it is extremely difficult to make contact with an actual person! There is always an excuse. "all reps are" " undergoing system upgrade" etc I am on hold for long periods of time, then get cut off. "We will return your call within 24 hours. They never do!

The customer service representative, Joanne Folk, went over and above with helping me with my supply order. Any questions I had she answered right away. Joanne checked on my order daily with updates and the status of the shipment. I had been several weeks trying to get supplies from anywhere i could. I was almost down to nothing. Joanne took pride in her work and didn't make me feel like I was just a number or another person with the same problem. In my opinion, Joanne Folk went over and beyond to help me. In my time of need and all this being new to me, Joanne eased my stress and gave me hope that there really are nice people still willing to help you out there. Joanne is definitely a great asset to your company. More than 5 stars from me. Thank you again for all your help and concern.

On their website they say “Never again run out of catheter or ostomy supplies”. They also say “worry-free process” and “superior customer service.” They lie. I live in a rural area, ordered my items in sufficient time in advance. When it did not arrive as expected, i called 3-4 times. (Seldom got a live person, only recordings.) Was assured it was on the way, it had been shipped. Was told on one occasion that it would arrive “that day.” It did not! Once i was totally out of supplies, i drove 2 hours to the nearest medical supply to pick up supplies (costing me over $350 out of pocket). Comfort suggests the delay was due to me being in a rural area. Bunk. With my business i receive many packages/shipments. Seldom a problem. It is clearly evident to me that they are not trustworthy. I had called them multiple times, leaving messages. If they returned the call, it was often a delayed call. On the front end they were faxing “my doctor” permission for the script - the problem being they were sending that to a doctor I have never heard of in a different State. (If they attempted to call me, they never left a voice mail - which I would have happily returned.) Multiple fumbles on their part - i would not trust them! There are many good medical supply options out there. Comfort is not one i would trust!

It is very helpful to get emails around the time that we need to order more supplies. It makes ordering quick and simple.

Very difficult company to deal with in so many ways. Phone service is ridiculous , I have waited as long as 45 minutes on hold, only to be disconnected. I’ve left messages several times that were never returned. When I could reach somebody, they were often ill informed and not very nice. I was working with the Peristeen division, and the approval process was lengthy, some of which may have been an insurance issue. Nevertheless, nobody at Comfort was ever friendly or helpful, never followed up and I had to beg and scream to get anybody’s attention. Working with Comfort Medical is one of the worst experiences in the healthcare system that I have had in 20 years. You really ought to make some changes.

They wont pick up the phone , three days now trying to reorder supplies

David our rep. was so kind and knowledgeable about the needs of an iliostomy. He asked a few questions and had an account set up for me that very same day. It wasn't long till I received my first order with only a few minor hiccups! Thank you!