ComcastReviews of comcastbusiness.com

Comcast is horrible, they are charging over 300 a month for just Internet. They made a mistake on my account and will not correct it, and charged 1200.00 because of there mistake. And now there are charging me over 300.00 a month for there mistake. Avoid them at all costs. They junk. Customer service is a joke.

We have had ~8 outages in 6 weeks lasting 2-6 hours. We have lost thousands and thousands of dollars and I have just wasted 3 hours of my life trying to speak with someone to get help. The response varies from it's your equipment (I've been notified each time it's a system-wide outage from the network not my equipment) to let me transfer you do a different departmetn. I've been transferred around about 10 times with no help. Do not sign a contract with them. You will 1) not get the support as a business that you need and 2) potentially lose so much money because of reliability.

I have called them 10 times this month alone- each time spending over 1 hour on the call. I switched the Comcast business because I was told I would have a dedicated rep. Not true. Rep never responds nor calls back. Only chain emails with “ how am I doing” NOT WELL! I’ve been overcharged again for Comcast voice which I never signed up for. Last call was “ I’m not sure why it keeps being added but it shouldn’t be on there and your bill would be corrected” NOPE. Called two days ago and told again “ your bill will be corrected to around $80 to the amount it should be yet charged $140. Outrageous lot poor customer service. Loyal member for over 5 years. Calling AT&T tomorrow

Horrible Comcast business account customer service. Very difficult to cancel service, then they continue to send monthly bills. No one takes responsibility to correct the issue they just bounce you to other people and after 35 minutes of hold time you just give up. I have been dealing with this for 3 months.

Long wait, just wanted to downgrade speed to reduce my bill. Bait and switch tactics for an hour offering stuff I don’t want and hiding it in the fine print. No cancellation fees except whatever it was they were trying to give you came with a hefty price tag. I should be able to downgrade my speed and bill with ease vs. the run around. It is sad how they try to trick you. If you aren’t paying attention it will bite you later. “Free inside camera” or “free Kwikset”. I just want a lower speed with a lower bill. They advertise $50 a month for 1 gig and then all of a sudden your not eligible???

This has to been one of the worst businesses I've ever had to deal with. I've spent hours on the phone trying to deal with early terminations fees for three of my business because when I called to cancel because the signal was terrible, they told me an upgrade would take care of the problem. When it didn't improve it at all I canceled it! Now they are charging me 1,960.00 in early termination fees for canceling the service they told me would fix the problem, which it didn't help at all!

I had a 24-month contract with Comcast Business. When I transferred my service to a different suite within the same building, I was asked to sign a document by the technician. I was never informed that this signature was for a new contract. Later, when I attempted to cancel my service after my business closed, I was told that I had been placed into a 36-month contract, which was never disclosed or explained to me. The only contract visible in my account is my original 24-month agreement. Any copy of the alleged 36-month contract was sent by email after the service transfer, and I reasonably believed it was related to my existing service, not a new long-term agreement. I am disputing this matter due to lack of informed consent and deceptive disclosure, and I have already filed a complaint with the Washington State Attorney General. Based on this experience, I do not recommend Comcast Business.

Ads on free movies? Are you that hard up for money you need to put damn ads? Just pathetic. You should be ashamed but I doubt that you are.