ComcastReviews of comcastbusiness.com

Terrible automated system. Cannot speak to a live individual without jumping through hoops. Service is terrible nothing functions properly and always having to be reset. Constantly having to call customer service about billing issues or service issues. They are apps are terrible completely terrible! I don’t know who’s in charge of Comcast but they need to get it together.

I can’t be more disappointed with the experience. Looks like I can save 90% by switching to Ziply fiber.

Comcast SUCKS! We use comcast for our phone system at our offices and have had nothing but problems. Three of our comcast desk phones just dropped dead during calls in 1 month. When getting them replaced under warranty they forgot to include shipping labels to return the broken phones, create ticket numbers for the replacement, or have the new phones setup before shipping them. We had to call back for each step of the process, and when we had to keep calling back they could not find the ticket number in their system for the issue since it was never created, which wasted a lot of our time as well. We had an issue with literally every step of getting them replaced that was caused entirely by comcasts employees complete incompetence. I can understand mistakes happen every once in awhile but this was far from an outlier, we consistently had issues with every single step of getting our phones replaced between many different calls and employees. It was not one person not knowing what they are doing, not one person at comcast did. This was all on top of having to replace the phones at all, they literally just died mid call. If something breaks I can understand that but I cannot understand how to botch the replacement process this much. This was far from the only issue we've had to call in about and its been the same awful experience each time. Their support is slow and ineffective, they clearly do not care about their customers or try to stand behind their products in the slightest. Now our phones are having an issue where 3-5 times a day they all shut off and say "line: unregistered" and drop all active calls, then come back 5-10 minutes later. We have called them about this several times because this is a major issue for all our calls to drop regularly, and their support has yet to give any resolution, anytime we call for an update we are told "Don't worry, we escalated your ticket, you will get an call from engineering within 8 hours to fix the issue" and we have never been called back. This is something that needs to be addressed as fast as possible, as this is causing major issues for our business which heavily relies on our phones. I understand they have a lot of customers and some wait is fine, but not hearing back for several days on such a big issue is just unacceptable. If you are thinking about using comcast, don't. All their software is extremely buggy and slow, their hardware randomly drops dead, and their customer support is worthless. I can't say I know a better alternative aside from just go anywhere else at all, it would be hard to have a worse experience then we've had with comcast. As someone who has had to waste a lot of time as a result of comcasts complete incompetence, please take your business anywhere else. Save yourself the time and hassle by going to literally any other company, it does not get any worse then comcast. To be put simply, comcast sucks.

These guys are pretty terrible, do not reply to emails, disappear after making the sale. I have never seen a company try so hard to NOT get some extra business. The only upside is their actual product is pretty good in my area!

every time i call comcast to speak with an agent, i get the automated system, which is normal, but to get to the agent is almost impossible. i've complained in the past, but nothing seems to get done. i wish there were more choices out there. i would definitely dump this company i there were more choices.

I already had Internet service with them. Their salesperson called me and offered switching my phone service to Comcast. She said I would get a full featured line. Only to find out after talking me to sign the contract and after the installation that my phone line does not have Voicemail anymore. Because Full Feature according to Comcast does not have many features including voicemail that the sell separately. Their customer service personnel was rude and incapable to assist. Many hidden charges that show up after you sign the contract. I would not recommend Comcast at all and will stay away from them at the earliest option.

Changed my service location in December 2016. am still being charge for the old account 3 months later. It is impossible to deal with them. They refuse to refund my money I over paid (We will send you a check) and cannot get my new account right either. Constantly shutting off my service for non payment of OLD account. Which I do not owe. They have shut off my service 5 times in 1 month. and I have to spend hours on the phone trying to explain what the problems are to 3 or 4 different people. Do not use Comcast business if you don't have to. They cannot get anything right. And absolutely will not call you back even if they say they will.