Linda F.
Dishonest service and billing practices
I have spent so much of my life in the last 2 or more years talking to comcast and their billing, to no avail. Hours on the phone negotiating billing prices and I no sooner get a bill adjustment and the billing goes up. No additional service, infact services were dropped. In November of 25, I consulted with them and was told if I changed my land line over to a mobile phone the bill would be reduced. ( requiring buying a new cell phone from them) In Feb. I agreed to based on the fact that they said they would port the phone # over to the new cell in 7 to ten days. They did not get that done till April 18th. I was told that until that was done, I could not cancel my internet service. So I have been billed for more than 2 months of that service at a very high rate and not been using it and in fact had no phone service at all for more than 2 weeks of that time. The manager will not adjust the bill and is charging additional fees. I have been a Comcast customer for 17 years, their business practices are dishonest and unreliable. Their internet rates are almost 3 times higher than other companies. They give new customers rates that are 3-4 times less than those of established customers. The time and stress of trying to get thru their Ai system to a person is enough to send one to the hospital with high blood pressure and then after a long wait, often the call is disconnected. Save yourself time and money and go elsewhere.