ComcastReviews of comcastbusiness.com

Run Run as Fast as you can. Totally deceptive on pricing. Supposed to have a fixed rate for two years and price increased almost 20% over that time. And then when I dropped internet service and just had voice they said rate would be $73 per month. A high amount, but OK for one month as I would be changing at that time. However failed to mention the Directory Listing Fee $11, Voice Network Investment $11, Universal Service Fund $4.68, Regulatory Cost Recovery $5.58 and then the usual Taxes and Gov't Fees of $15.15 so now the bill is $120 which is about $35 less than price with internet. Originally the phone was charged at $20 month plus taxes. Hopefully greed will be their downfall. When I established service with them two years ago they said I could buy my own Modem/router. Otherwise it would cost $20 month for theirs. I purchased the router only to be told by the installer there are no compatible routers and I would have to rent theirs. So, had to pay over $500 for the two years for a $300 modem/router that I do not even own.

Quick summary about Comcast Business: 1. Our main complaint is their failure to provide a timely refund of our credit balance after canceling. Also, they cannot tell me how much the credit balance is or when to expect a refund; 2. Price kept going up, and they want you to sign a multi-year contract; 3. They can't compete on price or service with T-mobile business internet. See more details below. Canceled Comcast Business internet-only service on 7/14/26 and returned equipment and got receipt on 7/15/26. Good riddance. Today is 9/5/26 and despite several calls and chats for the past month, we still have not received a pro-rated refund on our July payment. FYI, we have never missed a payment with them and always used autopay. Customer service tries their best to be friendly but they are useless. The only good thing I can say about customer service is when I canceled, the nice lady told me to stop auto-pay, and I'm glad I did because they still generated a bill for August when we had canceled in July. They certainly would have charged our auto-pay again, and I'm sure she knew that would happen. Amazingly, the website is also useless and to this date (9/5/26) has NOT been updated to show that we canceled the service. We had Comcast Business service since 2013 and the price kept going up and up. There were sporadic outages but overall the internet service was good. As of June, we would have stayed with them, if they had been competitive on price. However, after our bad experience with them delaying the refund of our credit balance AND the useless customer service and website, we will NEVER go back, even if they become competitive on price in the future. At the time we canceled, the cost was $124 monthly with no contract. Before canceling, I gave them a chance to keep our business, but they only offered $117 with a 2 year contract, so good-bye. We discovered T-mobile for business (same that we had with CB: internet only) in June of 2026. Price is $70 per month. The price is, LOCKED-IN for 5 years with NO contract and NO CHARGE for equipment rental like Comcast does. By the way, if you're renting the equipment with Comcast, don't expect them to let you know when there is an equipment upgrade available. It is still early with T-mobile, but service has been flawless so far after 2 months with no outages. Get the T-mobile package that includes one or more extenders. We are running 3 security cameras and 3 Sonos speakers over the WIFI, plus several other devices. If you want ethernet to your PC, you can run it off the main base (which needs to be near a window) or off one of the extender boxes. They offer a 2 week trial so you can test it out at your business before canceling your current service. Thank goodness for competition!

Ads on free movies? Are you that hard up for money you need to put damn ads? Just pathetic. You should be ashamed but I doubt that you are.

Not sure where the ball got dropped, but the small business i was working for did NOT need BVE. Whoever sold them this product and keeps convincing them they need it is lying to them, and I wasn't able to convince them otherwise, and I quit. A place with 3 employees, none of them full-time or computer literate has any business running VoIP.

I would give Comcast Business service 1 star but the only reason I am giving 2 stars overall is because their internet is fast. I have been a Comcast Business customer for over a decade. I signed up for 300 MB speed internet for $109.95 per month. At this point in time, its excessively overpriced for the speed considering you can get 1 GB for less than what I pay for 300 MB. Two years ago, my monthly bill increased 2.5x. I called and found out my promotion ended. Fine. I asked if I could get the same rate and have them prorate the couple months that went over. They agreed, I signed up for 2 more years, and come to find out, I still had to pay the ~$600 in overages even after spending 6 hours on the phone with multiple reps. They straight up promised me something and lied to me. I paid them. I was happy paying my $109.95 per month for the service I was receiving. Prices should go down over time, not up. They shafted me and here I am, 2-years later, cancelling my service and sharing my negative experience with them. They could have kept receiving my $109.95 per month for many years instead of playing games. Now they are losing my monthly payment and receiving well deserved negative speech from me online. Comcast is among the worst companies I have worked with and I would highly recommend you not using them if you have the opportunity not to. Please note - My review says I am in New Zealand due to my needed VPN, but I am actually within the US.

These guys are pretty terrible, do not reply to emails, disappear after making the sale. I have never seen a company try so hard to NOT get some extra business. The only upside is their actual product is pretty good in my area!