ComcastReviews of comcastbusiness.com

Lied to me, told me that if I moved there would be no cancellation fee, then proceeded to charge me for the remaining contract term, garbage company, money driven. AVOID

Do yourself a favor and trust the reviews here, look elsewhere for internet. I’ve had them for years, and I have basically never had a good experience. Their internet is inferior to their competitors in speed - specifically upload speed when it is literally 30x slower - and when your contract ends they double your rate to get you to sign a new contract. I wasn’t sure if I was staying in my lease so I could start a new one and they extracted double from me for several months, then when I signed my new lease and wanted to make a new agreement with Comcast they would not work out anything out for a deal on my double rate and my new rate was $100/month more than my old one for the exact same service. They’re a terrible company that squeezes small business owners for every penny. I spit on this company.

Comcast Business is ABSOLUTE GARBAGE!!! It is not even worthy of 1 star. It goes down constantly. Do not use this service. Literally anything else would be better! It’s been down for 3 days in a row now with nothing but BS excuses.

Hi there I'm going to be honest after being in business with these guys business Comcast seven years almost. November 7th 2025 I was having my internet shut down to The idiot only shut the phone off on the 7th of November. I was still getting billed. The billing quit and the internet was finally shut off on the 26th of December lol The whole time I was trying to go to Xfinity from business and they just kept running me around and around and around and around and around and around. I spent a total of about (14.5 HOURS ON THE PHONE from November 7th 2025 to basically January 3rd 2026) however many days that is I don't even care. So my whole thing was FULL OF DISGUST DO NOT LIKE THIS AT ALL. So I ended up instead of leaving I was trying to go to Xfinity and they wouldn't change it however T-Mobile would and AT&T but I was trying to save my $900 early termination fee holy s*** that didn't happen. Trenton White and executive with business Comcast did absolutely no good for me wasted my time like I say at least 62 64 days 14 and 1/2 on phone between this that and the other every time transfer transfer transfer.. Long story short I am going to get AT&T internet air because they don't offer 5G except with the air that they offer so that's where I'm going with. My business did bad they're aware of this and I couldn't afford the $300 a month for internet which is crazy in the first place like I'm rich lol I got zero help and disappointment from business Comcast even after 7 years of faithful every month putting up with their raises and their fees and they're okay internet it wasn't fantastic anyway but it was 5G. Now my new AT&T is also 5G at 60 bucks a month and I absolutely need that and appreciate that at this time. You would think with the economy the way it is the world the way it is they would be nicer about that $900 early termination fee because my business did really crappy and I can't afford to pay it? BUT NO EXECUTIVE TRENTON WHITE WAS ABSOLUTELY USELESS AND THE 14 HOURS AND A HALF I PUT ON THE PHONE. SINCERELY THEY SUCK REAL BAD!!! LOL I PUT IT STRAIGHT WITH THE F WORDS AND EVERYTHING WHEN I FIRST DID THIS AND THEY WOULDN'T LET IT GO OUT ONLINE SO I HOPE YOU FIND THIS ONE MORE PLEASANT AND GET TO THE FACTS. Now I'll be blowing it up on Google after a couple of more posts on this platform trust pilot

Where to even start…I will say that Comcast and xfinity (even though being bought out) are not remotely the same company and operate completely separate. I have 5 accounts with the two companies because of business and person. I have literally been on hold, between both entities, and talked to representatives that have no clue as to what they are doing for about 24hrs total. Yea— this is over a couple of years, but I have lost an entire day of my life. I have screenshots to prove. I would never have both business and personal (even though that is a separate credit card). I would also not go with xfinity because my son got a new phone and we sat through 2 Shrek movies in the background before we got out of there. I literally have no idea how such poorly run companies are in business. I just don’t have the bandwidth to sue, but it would be justified.

Monopolies ALWAYS have horrible customer service ...America is being fleeced by these large monopolies ..Called to disconnect and it took 20 minutes they kept on asking irrelevant questions ....trying to get more personal information out of me when I refused to answer some the (inner city) customer service rep started losing her temper ...she does not have the temperament for customer service......3-4 times she .repeatedly trying to delay the disconnect ..pathetic for such a large company ...MONOPOLIES SUCK!

They are the absolute worst. For three straight weekends I have had my internet got out for hours in the evening. This time it dropped at 5:00 est and won’t be back up until 8:55pm because “a service interruption is in my area”. This has been the norm for the passed three weeks. I have six months left on my contract and I’m going with Frontier. I have three neighbors that use them. It’s fiber lines to the house and they have not had any service interruptions in the two years they have been a customer. Screw Comcast from the bottom to the top.

I'm writing to report unprofessional behavior from my assigned business account manager regarding our new internet service account. I have not even signed the contract yet. Specifically: 1. Rude communication 2. Unable to provide explanation of services 3. Upon asking via email to make changes to the proposal - this was the account managers response: "Are there any other changes that she wants because she could have told me that on the phone when she requested the name correction. I can make all the changes at one time instead of bread crumbing. After making numerous attempts to resolve this issue by calling comcast business and requesting a supervisor or manager and not receiving a response to solve the issue as I was forwarded to voicemail every time. This level of service is not what we expect from a business account relationship.