ComcastReviews of comcastbusiness.com

Don’t recommend. Bad experience with internet service and customer service, tricky contract and billing

Lying scumbags! They said internet and phone would be $85/mo. All the hidden fees later bill came to $129/mo. They slowly ratcheted prices up. I terminated the contract and they had hidden fees on a separate terms and conditions document that I have to pay them $35/mo for the remainder of the contract =$315. Don't give these people your business! They lie and omit information in order to nickel and dime you.

You signed up a 2yr contract so that your overall bill remains relatively the same over a period of 2yr ...Bill went from 189$ to 275$ in less than 3months...the mf blame everything on taxes...eas transferred to more than 4 depts.....not one single ee or manager wanted to take responsibility for anything.....what the point of signing up for a 2yr contract if you going to jack up my bill. Am a CPA...Comcast billing is the most confusing bill you can ever come across. Looking for another service provider

Comcast Business provides reliable business solutions and strong customer support for organizations needing internet, communication, and technology services. Their business-focused tools and services help companies stay connected and operate efficiently in today’s fast-paced environment.

Absolutely awful time with comcast business internet. Not only does it not work when sitting right next to the router, but we constantly receive notifications about service outages, but we don't see any reflection of this in our bill. We pay for a paper bill to be sent to us every month not only did we not receive the bill, but we still got charged it on top of late fees. When questioning it, the lady on the phone said to just pay online and we won't have to worry about it but that is not how our business operates and WE PAY FOR PAPER, so we need to be receiving them. In addition to all of this when we were looking to speak to a manger because we were getting nowhere with the person in customer service and she flat out said no. In my opinion if we said this to one of our customers that would not fly at all.... very unprofessional. Lastly, when we signed our contract with comcast, we signed for so much a month, and we were ok with the pricing. Then our first bill we received beside setup fees was $30 over the monthly contract. This wasn't just taxes it's also "one-time fees" that somehow are never explained clearly as to what they are actually for. This occurs each month consistently making our bill anywhere from $30-$40 over budget per the contract.

With out phone or internet access for two days how can you run a business like this ? Horrible humans work there

We've been a Comcast Business Internet user for over a decade, however the service has become very poor. The guarantee of keeping your business connected seem nonexistent at this point, often taking days to fix reoccurring service issues. The issue is not with the techs, who have been great and knowledgeable, the issue is with their systems and bureaucracy. Actually talking to someone for service has also been put behind walls of bureaucracy and complicated phone trees. Even after cancelling our service, which was intentionally made near impossible to do, they continue to try to bill us. We would never recommend anyone ever use Comcast Business for their business.

I cancelled 10 days before the end of my billing period. I was fine not getting reimbursed for those 10 days but they also are charging me for an extra 30 days. I went with AT&T which is much less expensive with no contracts.