ColourTreeReviews of colourtreeusa.com

Easy ordering, prompt and early delivery, good product quality

Great selection of shades. I love the turquoise color I choose. Online ordering was easy and the shipping was fast.

I received the wrong order initially. The packing slip was correct, but the wrong items were in the package. I notified ColourTree via their website of the problem and attached a photo of what I received and the slip. Got a quick reply, but no offer of "sorry for the mistake", just a request for a photo of what I had already sent. Later I got another email wanting a clearer photo and that was sent. Then a 3rd request for another photo of everything I received. I sent that and explained I would like a replacement ASAP as I needed to get the sail installed before a planned weekend event. After the 3rd photo was sent, I got a "we're sorry" and a correct shipment would be sent and they asked if I would send the wrong package back. I agreed and had it at FedEx the next morning. ColourTree said my new package would be mailed that day (Monday) and I would get it by Thursday, asking if that was OK with me. I agreed. The package did not arrive until Friday so I missed my install deadline. I looked at the tracking and a label was created on Monday, but the package didn't reach FedEx until 12am Wednesday. Disappointed at the lack of urgency and concern. On a positive note, I'm pleased with the products. I would order again, but not when I'm on a time crunch.

well built, should last a long time

Quality product, acceptable turnaround time.

Customer Service was very responsive. This might be the best sunshade ever!

Great customer service!

I did not get the product. I have not revieced any of the email tracking info promised. Your system is defeating your human operation and making you look bad. It maybe weather related but you need to monitor your automatic system so as not to defeat your human system interface.