ColourTreeReviews of colourtreeusa.com

My sail had ripped in a corner. Called and received a replacement free with in a week.

I made a warranty claim for a bent sun sail pole.I gave all the information that was requested, and within a week I had the damaged section replaced. They honored the warranty and I will be a return customer.

We purchased a Super Ring Sun Sail from Colourtree last year in May 2024. We really enjoyed the shade it provided but we paid quite a bit of money for it to already start tearing. We literally had for just over a year. They claim on their website that they have a very good warranty especially for the item we purchased it should be under warranty for 5 years. What they do not specify on their website is that if you custom order an item it surely cost a lot more but you have no warranty whatsoever. If the quality of the item was as good as they say and charge you for then it wouldn’t be a problem. I will never buy from this company again or recommend anyone to buy from them ever.

Purchased a "Rectangle Super Ring - Heavy Duty, Super Durable Sun Shade Sail" in Feb 2024 with a "full 5 year warranty." Used for 1.5 summers and the fabric is deteriorating (becoming brittle) and developed multiple rips. Submitted a warranty claim with receipt and pictures and followed up with three emails - 10 days have passed with no contact from the company. Zero response is not acceptable!

product was delivered on time but it does not appear to be the correct color and material is thin and not good for being outdoors in all types of weather. I did not hand it up because quality is not what i expected nor is the color true to the website. I can not recommend and will be purchasing a higher quality product from another company. Even if product is unused, still in new bag /box they do not provide a return label so you have to figure out how to ship it back and they then charge a return fee.

As described. Great shade

I ordered a free sample of the Super Ring Shade Sail from ColortTree. It arrived in a reasonable amount of time and the company kept me aware of the tracking info. Once received, the sample seems to be of exceptional quality! I am deciding the on the size and color and plan on ordering vey soon. In addition, I will probably order a pergola cover as well!

Great product. Even ordered two more for future use. Most impressive is the hook option on winch allowing you to disconnect and move without removing all screws. I use eye bolts to hook opposed to screwing bracket with six screws, hard screwing if mounting on steel post. Eye bolts are more secured. Frank