ColourTreeReviews of colourtreeusa.com

Fast Delivery with good packaging and quality product.

Super quick shipping of my sample request!

It was easy to find & order. Reasonably priced & shipping was good

Excellent product, fit & finish. Very frustrating with communication. Would not pick up the phone! Back and forth countless times via email. Rep didn’t read or remember my responses from one minute to the next. I provided exact 4 corner measurements, which took 3 guys on high extension ladders, only to be told the next day that they also needed the diagonal measurements as well. NOT a good experience. Price changed (higher) after providing initial, longer measurements. Reason provided was it “required more material”. I felt very much jerked around. The last communication with "Victor C." was his question about whether or not I wanted straight lines or curved lines. I told him curved so the quadrilaterals would be pulled taught. What he didn't tell me was that the curved lines would significantly reduce the final length of each of four corners. Since the custom sizing is a NO WARRANTY situation, I was left with two sun sails that were too tight to make my laser measurements useable as intended and provided. I had to extend each corner attachment using multiple carabiners which ended up looking quite amateurish. The entire process was very disappointing. Note to Colour Tree: TRAIN your reps and pick up the phone!!!

I had a horrible experience with this company. They advertise a "rust proof, water proof, no maintenance required" stainless steels posts for shade sails. The mounts for the posts rusted completed - immediately!! They told me that a "small amount of rust was normal" and that I should "scrub off the rust". First of all, both of those statements are completely contradictory to what they advertise on the website. After complaining back and forth Colour tree finally agreed to replace just the base plates. They asked for shipping address etc. A week later I received an email that they cancelled my replacement because "management decided not to replace them" Unbelievable!! Horrible products. Horrible customer service. Extremely disappointed.

Very good quality and fairly easy to install with 2 people. Quick response from customer service with questions. My only negative is that you cannot get custom lengths in the 220 GSM fabric.

Colourtreeusa was quick to respond and honored my warranty request with no issues at all. I have purchased several items and definitely will continue to do so. Very good company and customer service!!

The ordering experience was easy. However, it would have nice to know what was included in the pole kit. I received the order quickly. One pole kit was missing, however. When I contacted Customer Support they told me it would be there the next day. Apparently one of the five packages was separated from the others in shipping.