CoinZoom Reviews | Read Customer Reviews of coinzoom.com

CoinZoom Reviews | Read Customer Reviews of coinzoom.com

CoinZoom reviews

63 approved reviews, newest moderated first

K B.
Jul 18, 2025
Can't retrieve my money from CoinZoom
Can't retrieve my money from CoinZoom. What a run around. First it was the old app, then it was 2FA, then it was the new app, then it was my identity didn't match, WHAT??? They asked for every piece of ID, which I didn't like, but otherwise you just don't get your money. Then they had to refer to another dept, then another dept. And here I sit after hours dedicated to getting my money, and still I have $0. They have it all. Is this even legal?
Response from CoinZoomJul 21, 2025
Hello, we're so sorry you've run into issues trying to withdraw your funds. It's our priority to get you your funds as quickly as possible when you need them. We'd love to get this solved for you. Please reach out to our support team via email at [email protected] and we'll jump on it.
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Dibbs
Jul 11, 2025
Great customer service
I feel that I have been very supported especially as it was my first tentative steps into crypto. Customer service was second to none and response time was good too. I couldn't be more satisfied with my experience! I would definitely recommend to others.
Response from CoinZoomJul 11, 2025
Thanks so much for the review! We're so glad you're enjoying the platform.
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CAROLE V.
Jul 11, 2025
Excellent platform
Excellent platform. Gave me confidence, in an area in which I had no previous experience, which was priceless. Thank you Coinzoom!
Response from CoinZoomJul 11, 2025
Hi Carole, thanks so much for the kind words. We're so glad you're feeling confident using the platform!
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GAYLE B.
Jul 11, 2025
Super helpful
A great company! Easy to get help from customer service who were able to help me set up my account and start my crypto journey! Would definitely recommend!
Response from CoinZoomJul 11, 2025
Thanks for the review, Gayle! Our customer support are always here to help!
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Mark C.
Feb 22, 2025
Their app is easy to use and when I had…
Their app is easy to use and when I had a couple of questions, their customer support was very helpful and responsive! I use their ZoomMe feature a lot. CoinZoom is great!
Response from CoinZoomMar 31, 2025
Thank you Mark for your positive review - we appreciate that very much and are here to help when you need anything. Very best, The CoinZoom Team
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Brad
Sep 11, 2024
Trouble withdrawing own money !
I am having a horrible experience with this app as I’m having difficulties withdrawing and highly concerned I’ve been scammed. I’m not sure if there is a copycat/ fraudulent website for CoinZoom My account ID is linked to my email address and would love a response directly from CoinZoom
Response from CoinZoomSep 11, 2024
Hello, we're sorry to hear about the difficulties you're experiencing. CoinZoom is a world-class cryptocurrency exchange with customers in over 125 countries. Customers successfully deposit and withdraw funds every day. Unfortunately, we cannot identify your account based on the information provided. Please get in touch with us directly at https://support.coinzoom.com, and our team will gladly assist you in confirming whether or not you have an account with us and the best options for accessing your funds.
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Fiona N.
Aug 5, 2024
Great new app for crypto
Great new app - much faster, easy to navigate and gives you all you need to manage both cash and crypto.
Response from CoinZoomAug 5, 2024
Thank you for your feedback! We're so pleased that you're enjoying the latest version of our app.
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Donald G.
Jul 19, 2024
I used Coinzoom for several years…have…
I used Coinzoom for several years…have been contacting them for 6 months now…waiting on new card…for a couple of months trying to get my money out…their phone number is disconnected and emails are sent that are generic…can’t get my money back.
Response from CoinZoomJul 22, 2024
Thank you for taking the time to share your feedback. We take all customer concerns very seriously and are committed to providing the best possible service. We could not locate your account in our database. This might indicate that your review could be related to a different entity or a potential scam. Unfortunately, there are fraudulent websites that mimic our platform, leading to confusion. Please note the following about CoinZoom: Active Communication Channels: Our phone number is operational, and our support team is available to assist with any inquiries. You can reach us directly at https://support.coinzoom.com. Email Support: We strive to provide personalized responses to all email inquiries. If you have received a generic reply, please ensure that you are contacting us at our official email address: [email protected] For your security and to ensure that we address your concern, please verify that you are visiting our official website: https://www.coinzoom.com. We apologize for any inconvenience and are here to assist you. Please contact us through our support portal so we can investigate and thoroughly address this matter.
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