CoinZoomReviews of coinzoom.com

Coinzoom is sending my refund to a closed wise account, despite written proof it is inactive. Support keeps asking wise to recall a transfer that was never sent. I am glad I am always able to access my money on #CVE Capital Corp..company

SCAMMERS Customer service sucks even an ass sucks. I purchased bitcoin on their platform. Never receive my bitcoin now going on two weeks. No one has contacted me no emails. Do not repeat. Do not download Lornzo. It would be the worst mistake you ever made.

Very frustrating, you can’t get a hold of an actual representative to help with your problems. Coinzoom is not responding to emails regarding refunds and unblocking my account. This company is a fraud and should be investigated by SEC and CFBP for bad business practices and holding customers funds without proper explanation or direction

This company truly needs to be investigated by Government regulators for unfair and deceptive business practices. Very, very poor customer service, Unable to speak with a live person. For numerous months, the company has been non-responsive regarding my refund. They have had ample opportunities to complete and return my refund.

I have used the same Solana deposit address in my CoinZoom account for about a year without any issues. Recently, I deposited $350 to that address, but the funds never appeared in my account. While checking my Solana wallet history, I tapped the "Receive" button and watched the deposit address change on my screen. I immediately contacted support, but I was told that deposit addresses do not change on their own. That response doesn't match what I experienced. My main concern is that my deposit was sent to the address that had been assigned to my account, and now my $350 is missing. Support has stopped responding, and I have not received a clear explanation or a resolution. I am asking CoinZoom to investigate what happened, explain why the deposit address changed, and either locate my funds or reimburse the missing $350. This has been a very frustrating experience, and I hope the issue is resolved promptly.

My experience with CoinZoom has been extremely disappointing. My funds have been tied up for over six weeks with no resolution. I followed every instruction I was given. CoinZoom asked my bank to initiate a callback/recall request, and my bank completed that process twice. My bank has now confirmed that more than 30 days have passed and there is nothing further they can do on their end. Despite this, CoinZoom continues to hold my funds without providing a clear explanation or a solution. I have repeatedly requested that they close my account and return the funds to the original bank account they came from, but the issue remains unresolved. The lack of communication and the lengthy delay have been incredibly frustrating. I simply want my account closed and my funds returned. I hope CoinZoom will take responsibility, resolve this matter promptly, and improve how they communicate with customers facing serious account issues.

CoinZoom is withholding my funds. They are forcing a refund to a permanently closed Wise account. Despite providing official written proof from Wise that the account is dead, tier-1 support keeps copy-pasting an impossible request telling me to ask Wise to recall a transfer that hasn't even been sent

A case study in how not to treat your most loyal users I have been part of CoinZoom since day one, well before the launch of their native token. I was the first non-employee or executive to hold over 1,000,000 ZOOM tokens, one of the company’s largest long-term holders, and a top affiliate responsible for significant user referrals and growth. I have been highly visible and active in the community for years. Because CoinZoom’s onboarding process is objectively more complex than nearly every competing exchange, I have personally conducted countless onboarding calls to prevent new users from abandoning the platform. Without this hand-holding, most would not complete funding and would leave for competitors. This is not opinion, it is observed behavior repeated for years. I have consistently provided both positive and negative feedback to CoinZoom. When negative, it has always been: Specific Respectful Based on real user experience Accompanied by clear, realistic solutions Recently, I once again raised a long-standing onboarding issue, one I have reported multiple times over several years. It has never been fixed, never acknowledged as being worked on, and yet materially prevents new users from funding accounts. The solution is straightforward and realistically achievable in days, not months. To ensure clarity, I provided: A written explanation A proposed solution A screen-recorded video showing the exact user experience The response from a CoinZoom employee, Fiona, was deeply concerning. Instead of engaging with the substance of the issue, she: Claimed the feedback was “disrespectful” without identifying a single disrespectful statement Accused me of lying, asserting the video evidence was not real or “not representative” Refused to answer repeated, direct questions asking where I was allegedly disrespectful Responded to clarification requests with: “I’m not going to play those games” I offered to: Take the discussion private via email Hop on a one-on-one call Participate in scheduled monthly feedback calls from active users in the field All were refused. No alternative contact, escalation path, or resolution process was provided. Shortly after, I was banned from the official Discord, a channel explicitly described by CoinZoom as a place for community feedback, solely for raising persistent product issues. Since then, CoinZoom has publicly alleged that I was “abusive” and “disrespectful.” This claim is demonstrably false. I have repeatedly requested one single quote showing abuse or disrespect. None has been provided. Other community members have publicly stated, verbatim, that they saw nothing disrespectful and were troubled by CoinZoom’s handling of the situation. This experience explains a great deal. No legitimate company: Punishes loyal users for identifying friction that blocks growth Conflates product criticism with personal abuse Refuses private escalation while accusing someone publicly Silences feedback instead of addressing it If this is how CoinZoom treats one of its earliest adopters, largest holders, and strongest advocates—someone actively helping onboard users—how should a new customer expect to be treated? Imagine Apple, Google, or Microsoft banning a major stakeholder for calmly documenting user-experience failures and proposing solutions. That would be headline-level corporate misconduct. The conclusion is unavoidable: CoinZoom does not lack feedback—it lacks willingness to listen. Growth stagnation makes sense when systemic issues are ignored and messengers are removed instead of problems. For these reasons, I can no longer recommend CoinZoom. There are exchanges with simpler onboarding, clearer communication, and leadership that understands feedback is an asset—not a threat. Pre-emptive clarification (because it will be claimed otherwise) Honest documentation of real user experience, supported by video evidence and offered with solutions, is not abuse. If accurate feedback feels “disrespectful,” the issue is not tone; it is the unresolved problem itself and you should work on resolving it, not silencing those with the problem