CoinZoomReviews of coinzoom.com

UNBELIEVABLY frustrating. My registration is still pending & in review for about 6 days. The Bot has sent 2 tickets for assistance. No one has contacted or helped me. I have other crypto exchange platforms for years with complete success. Unfortunately. I was planning to use CoinZoom for specific trades the others don't process. This is a horrible experience. I've lost my trades & would avoid this service if other suitable choices are available for your needs. 5-8-26 Update: My account is now active due to the help of the CoinZoom representative who identified the issue. Once in touch with her, she was quite helpful. Thank you!!!

Got me fixed on my log in problem. ( I created 🤣)

Josue Gonzales responded quickly with detailed instructions. Questions were answered promptly. Not tech savvy at all needed help with the Google authentication. Nervous but stayed calm and followed the instructions!! Thank you.

Josue from CoinZoom was so helpful. I was a new user and didn't understand the website. We emailed back and forth and finally, he did a zoom call with me to make sure I did everything correctly. SUCCESS!

A case study in how not to treat your most loyal users I have been part of CoinZoom since day one, well before the launch of their native token. I was the first non-employee or executive to hold over 1,000,000 ZOOM tokens, one of the company’s largest long-term holders, and a top affiliate responsible for significant user referrals and growth. I have been highly visible and active in the community for years. Because CoinZoom’s onboarding process is objectively more complex than nearly every competing exchange, I have personally conducted countless onboarding calls to prevent new users from abandoning the platform. Without this hand-holding, most would not complete funding and would leave for competitors. This is not opinion, it is observed behavior repeated for years. I have consistently provided both positive and negative feedback to CoinZoom. When negative, it has always been: Specific Respectful Based on real user experience Accompanied by clear, realistic solutions Recently, I once again raised a long-standing onboarding issue, one I have reported multiple times over several years. It has never been fixed, never acknowledged as being worked on, and yet materially prevents new users from funding accounts. The solution is straightforward and realistically achievable in days, not months. To ensure clarity, I provided: A written explanation A proposed solution A screen-recorded video showing the exact user experience The response from a CoinZoom employee, Fiona, was deeply concerning. Instead of engaging with the substance of the issue, she: Claimed the feedback was “disrespectful” without identifying a single disrespectful statement Accused me of lying, asserting the video evidence was not real or “not representative” Refused to answer repeated, direct questions asking where I was allegedly disrespectful Responded to clarification requests with: “I’m not going to play those games” I offered to: Take the discussion private via email Hop on a one-on-one call Participate in scheduled monthly feedback calls from active users in the field All were refused. No alternative contact, escalation path, or resolution process was provided. Shortly after, I was banned from the official Discord, a channel explicitly described by CoinZoom as a place for community feedback, solely for raising persistent product issues. Since then, CoinZoom has publicly alleged that I was “abusive” and “disrespectful.” This claim is demonstrably false. I have repeatedly requested one single quote showing abuse or disrespect. None has been provided. Other community members have publicly stated, verbatim, that they saw nothing disrespectful and were troubled by CoinZoom’s handling of the situation. This experience explains a great deal. No legitimate company: Punishes loyal users for identifying friction that blocks growth Conflates product criticism with personal abuse Refuses private escalation while accusing someone publicly Silences feedback instead of addressing it If this is how CoinZoom treats one of its earliest adopters, largest holders, and strongest advocates—someone actively helping onboard users—how should a new customer expect to be treated? Imagine Apple, Google, or Microsoft banning a major stakeholder for calmly documenting user-experience failures and proposing solutions. That would be headline-level corporate misconduct. The conclusion is unavoidable: CoinZoom does not lack feedback—it lacks willingness to listen. Growth stagnation makes sense when systemic issues are ignored and messengers are removed instead of problems. For these reasons, I can no longer recommend CoinZoom. There are exchanges with simpler onboarding, clearer communication, and leadership that understands feedback is an asset—not a threat. Pre-emptive clarification (because it will be claimed otherwise) Honest documentation of real user experience, supported by video evidence and offered with solutions, is not abuse. If accurate feedback feels “disrespectful,” the issue is not tone; it is the unresolved problem itself and you should work on resolving it, not silencing those with the problem

Timely response problem resolved excellent support will recommend definitely

Coinzoom is misleading and not true to their statements A few days ago, I tried to deposit cash through 7-11 into the zoom cash app to be able to buy BTC and send to my wallet I deposited $100 dollars - was charged $6 dollars from 7-11 - when I bought BTC fees were charged through Coinzoom making it $88 dollars I then send $80 dollars to my wallet only to find out there is a $50 dollar transfer fee from Coinzoom when they advertise 5% charges all together In short I deposited $100 and got $30 in BTC - fee charge of $70 dollars FALSE ADVERTISING!!!

Recently needed help getting into my account. I was able to contact customer service. I was pleasantly surprised to get an actual CoinZoom customer service employee to answer my call and help me with my 2FA! Easy app to use and great customer service!