CoinZoom Reviews | Read Customer Reviews of coinzoom.com

CoinZoom Reviews | Read Customer Reviews of coinzoom.com

CoinZoom reviews

Showing 5 reviews with 2 stars · Clear filters

JOHN W.
Feb 27, 2024
My issues started in Dec of 23
My issues started in Dec of 23, my Coinzoom debit card was compromised, after about 3 weeks Coinzoom refunded the money to my card(thank you). I requested a replacement card in Jan 24, and even spent 200 zoom to purchase another card, which there app says I should receive in 5 to 7 days. Well it's been over a month and still no card, they say the problem is with the shipper, well I don't get it. Please who ever is in charge. Please respond.
Response from CoinZoomFeb 27, 2024
Hi John, We apologize for the inconvenience and completely understand your frustration. Our customer support team will contact you via email to get your 200 Zoom refunded and explain the situation in further detail. We're grateful to have you as a CoinZoom customer!
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Treat Y.
Jun 10, 2023
I want this and got denied
I want this and got denied, how do I fix this?
Response from CoinZoomJun 12, 2023
Hello, we would love to resolve any issues you're experiencing. Please contact us directly through our customer support site: https://support.coinzoom.com.
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Suzanne J. H.
May 11, 2023
I purchased 3000$ BTC to invest with at…
I purchased 3000$ BTC to invest with at Planoff but I am yet to receive my coins in my wallet. Customer care has not been responding either. You guys are just wasting my time..
Response from CoinZoomMay 11, 2023
Hello, we have reviewed our records and cannot find a CoinZoom customer with this name. It is possible that the account referred to is in someone else's name, like a spouse's. Please contact us directly through our customer support portal at https://support.coinzoom.com for a resolution.
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Eric K.
Apr 11, 2023
Deposited $500 via ACH transaction and…
Deposited $500 via ACH transaction and I'm still waiting for the hold time to end 3 weeks later. I can understand 7 days but 3 weeks??!! that's almost a month it's irritating and it makes me tempted to look elsewhere to deposit cash. I understand the need for hold times to protect customers from scammers but 3 weeks is a bit ridiculous. It's irritating more than anything. Heck even Coinbase has shorter hold times. Coinzoom! Shorten the hold time to 7 business days geez. Waiting almost a month for deposits to go through is absolutely ridiculous. Fix that before I leave.
Response from CoinZoomApr 12, 2023
Hello, we impose hold times on certain types of deposits to protect ourselves from having funds deposited, converted to crypto, and then sent out, followed by a chargeback or reversal. We also impose hold times to add a layer of protection for customers that are tricked by scammers into depositing their life savings, purchasing crypto, and then sending that crypto to an external wallet only to realize after the funds are gone that they have been scammed. Recently, one such customer told us that the hold time saved her life savings and her home. Please feel free to contact us directly through chat or support ticket at https://support.coinzoom.com with any specific questions or issues!
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LostInTheWorld
Jan 6, 2022
The fact that when you make a deposit…
The fact that when you make a deposit either a ACH or Credit Card it that deposit will be available within your account in 7 business days. It takes an additional 20 days for you to be able to send or withdraw the funds. This to me is like holding your funds hostage.
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