CoinZoomStart earning crypto cashback rewards, saving on remittance fees, and spending globally—all in one app. Get a crypto debit card for everyday spending and travel, free remittances and a secure digital wallet with low-cost deposits at $1.99. Don’t miss your chance to join the financial revolution!
CoinZoom (coinzoom.com) has 63 customer reviews on Five Star Index, with an average rating of 2.3 out of 5.
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Treat Y.
I want this and got denied, how do I fix this?
Response from CoinZoomJun 12, 2023
Hello, we would love to resolve any issues you're experiencing. Please contact us directly through our customer support site: https://support.coinzoom.com.
Suzanne J. H.
I purchased 3000$ BTC to invest with at Planoff but I am yet to receive my coins in my wallet. Customer care has not been responding either. You guys are just wasting my time..
Response from CoinZoomMay 11, 2023
Hello, we have reviewed our records and cannot find a CoinZoom customer with this name. It is possible that the account referred to is in someone else's name, like a spouse's. Please contact us directly through our customer support portal at https://support.coinzoom.com for a resolution.
Eric K.
Deposited $500 via ACH transaction and I'm still waiting for the hold time to end 3 weeks later. I can understand 7 days but 3 weeks??!! that's almost a month it's irritating and it makes me tempted to look elsewhere to deposit cash. I understand the need for hold times to protect customers from scammers but 3 weeks is a bit ridiculous. It's irritating more than anything. Heck even Coinbase has shorter hold times. Coinzoom! Shorten the hold time to 7 business days geez. Waiting almost a month for deposits to go through is absolutely ridiculous. Fix that before I leave.
Response from CoinZoomApr 12, 2023
Hello, we impose hold times on certain types of deposits to protect ourselves from having funds deposited, converted to crypto, and then sent out, followed by a chargeback or reversal. We also impose hold times to add a layer of protection for customers that are tricked by scammers into depositing their life savings, purchasing crypto, and then sending that crypto to an external wallet only to realize after the funds are gone that they have been scammed. Recently, one such customer told us that the hold time saved her life savings and her home. Please feel free to contact us directly through chat or support ticket at https://support.coinzoom.com with any specific questions or issues!
Nicholas A.
CoinZoom Wouldn’t authorize me to use the platform. I gave up all my personal information, I was denied and now they can do whatever they want with my information. No reason why I was not authorized either. 👎
Response from CoinZoomApr 12, 2023
Hello, we have many very specific rules applied to applications that determine whether or not we can accept that application. In this case, we see that your account has been approved, and we're happy to have you as a CoinZoom customer! Please contact us directly at https://support.coinzoom.com with any questions or concerns.
Darren A.
I deposited a small amount to buy NFT which was fine. Now I am unable to withdraw until kyc is complete (which is fine). However have tried several times to complete kyc, even having support reset my account, but it fails instantly on all occasions. Guess I will write off my funds / NFT. But advise others to avoid at all costs.
Response from CoinZoomApr 12, 2023
Hello, as a world class cryptocurrency exchange, CoinZoom is required to apply specific rules to any application before we can approve it. Sometimes approval requires additional scrutiny, as in your case. If you have any questions about signing into your account, there are many helpful articles and/or you can contact us by going to https://support.coinzoom.com.
Jacqueline W.
I uploaded small amount of cash twice on their app then decided I want to take the monies out because I was locked out of my account and had a very difficult time to get back in. So I reached out to them about the matter and this is where it got even more complex since they were determined that I have to allow a video call which I did not feel comfortable to do, so I refused. I asked for other options since I do not agree to that and they were adamant so I let it go for a while. About a year later I tried logging in again, this time I was successfully but by then I was totally turned off and lost any little trust I had left, so that is when I decided I would take my cash out and return it to my bank account but I couldn’t get my cash out. So I called them and told them the challenges I was having to take my money out, they claimed they will look into this and when the person responded to me he said the reason why I cannot get my money back is because it was a bonus offered to me from them which was totally false!! The money was all mine that I uploaded to their platform directly from my bank account. I eventually deleted their app from off of my devices.
Response from CoinZoomApr 13, 2023
Hello, we have reviewed your information and find that two-factor authentication is enabled on your account. If you've lost access to the OTP software you used to set it up, we do have a process that allows you to reset it. The point of two-factor authentication is to make sure that no one can access your account by hacking your email address. Please contact us directly at https://support.coinzoom.com for instructions on how you can do this without doing a Zoom Meeting. We do not restrict access to your funds based on them being from a bonus. What you describe matches the action of known scammers that are not associated with us. These bad actors confuse victims by using our names with emails and websites that are similar but not identical to our actual email and website. Some of the things to watch out for: Emails that appear to be from CoinZoom but are in fact slightly different in spelling. Example: [email protected], [email protected], etc. Notice the slight difference in the names, CoinZoom with a lowercase ‘ L ‘ in place of the ‘ i ’. CoinZoom spelled with an ‘ M.' Cloned websites that look identical to the CoinZoom website. Look at the website address. Our only official websites have a domain of coinzoom.com (eg: www.coinzoom.com, trade.coinzoom.com). Any other website address is not owned by CoinZoom. Please contact us directly at https://trade.coinzoom.com if you have any follow-up questions.
Jermaine J.
If I could give them no star I would. They don’t tell you that they’ll hold your money for a month before you a can withdraw it. Then I put a dispute with my bank and guess what Coinzoom did? They blocked my account and said I won’t being getting my funds back because I filed a dispute
Response from CoinZoomMar 13, 2023
Hello, we impose hold times on certain types of deposits to protect ourselves from having funds deposited. Those funds are converted to crypto and then sent out, followed by a chargeback or reversal. We also impose hold times to add a layer of protection for customers that are tricked by scammers into depositing their life savings, purchasing crypto, and then sending that crypto to an external wallet only to figure out after the funds are gone that they have been scammed. Recently, one such customer told us that the hold time saved her life savings and her home. Please feel free to contact us directly through chat or a support ticket at https://support.coinzoom.com with any specific questions or issues.
Krystal T.
Horrible company it has been a disaster since day one. First they fees are outrageous then lost my money then when they found it they holding for almost a month. Dont use them u will be disappointed
Response from CoinZoomMar 1, 2023
Hello, CoinZoom is a world-class cryptocurrency exchange with customers in over 140 countries. We provide customer support through chat and support tickets 24 hours a day, 7 days a week. We impose hold times on certain types of deposits to protect ourselves from having funds deposited. Those funds are converted to crypto and then sent out, followed by a chargeback or reversal. We also impose hold times to add a layer of protection for customers that are tricked by scammers into depositing their life savings, purchasing crypto, and then sending that crypto to an external wallet only to figure out after the funds are gone that they have been scammed. Recently, one such customer told us that the hold time saved her life savings and her home. Please contact us directly through chat or support ticket at https://support.coinzoom.com with any specific questions or issues.
