Coastal Moving Services is a moving brokerage with access to teams of moving industry professionals that guarantees the easiest and most affordable relocation possible. We take care of all the research and pre-screening processes to ensure your move is risk-free, efficient, and satisfactory. We strive to be there for you during your move from start to finish and will assist with all aspects of your moving needs.
Coastal Moving Services (coastalmovingservices.com) has 623 customer reviews on Five Star Index, with an average rating of 3.3 out of 5.
Also known as
coastalmovingservices.com
Website
coastalmovingservices.com
Category
Moving & Storage
Listed on Five Star Index
2026
About these reviews
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The company replied to 9% of reviews.
Latest
Most recent review: October 2026.
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Told when I booked that it would only be 3k and my stuff would be delivered in about 4 days. After they picked up my things they said 21 days and it was double the cost. STAY AWAY.
Response from Coastal Moving ServicesApr 14, 2025
Thank you for sharing your feedback. We're sorry to hear that your experience did not meet your expectations, and we appreciate the opportunity to respond.
At the time of booking, you were provided with an initial estimate based on the inventory and details you gave us. This estimate included a general pricing structure and standard delivery window, both of which were outlined to be subject to change if there were any differences in the actual size of the move.
We understand how frustrating it can be to hear different timelines or pricing after the fact, and we want to assure you that we do our best to communicate those changes clearly and in real time.
Our delivery window is based on federal transport regulations and industry standards, which allow for up to 21 business days from the first available delivery date—this was noted in your documentation. We apologize for any miscommunication about this.
We take your concerns seriously and would like the opportunity to review your file. If you'd like to speak with someone on our team directly to go over your specific move and charges, please reach out—we’re here to help.
HK
Holly K.
I have had to move across the country…
I have had to move across the country and my sales occupation about 20+ times. This was the first company I called, To start the moving quote process. This was hands-down the worst experience I had ever had with a lady on the phone. She was completely scripted and full of crap, Not likable at all. Tried to backed me into a corner treated me as if I was incompetent. Did not ask me the right questions and then tried to argue with me. She was hung up on. She literally tried to tell me, That all of the other Moving Crew didn’t have availability before she even knew the weight the inventory or the proper locations, She didn’t find out any information and acted like she was gonna charge me thousands of dollars because no other Moving Crew were available … I let her know what my general pricing was on a flat rate contract, and she laughed at me, And told me that prices had changed since last August. She had zero credibility, trust or rapport with me at all. Ridiculous stay away from this company. Their sales people are shady….
Response from Coastal Moving ServicesApr 11, 2025
We’re genuinely sorry to hear about your experience and that your first interaction with our team left such a negative impression. That is absolutely not the standard of service we strive to provide, and we appreciate you taking the time to share your feedback.
We understand that moving is already a stressful process—especially across the country—and the last thing you need is to feel unheard or pressured. Our goal is always to listen carefully, provide clear and honest information, and offer solutions that work for your specific needs and situation.
While it’s never easy to read this type of feedback, it’s incredibly important to us. We take your concerns seriously, and we are actively reviewing this situation internally to ensure that it’s addressed and prevented in the future.
Thank you again for your honesty, and we wish you all the best in your move and future endeavors.
VH
Vette H.
BIG REGRET!!!
I wish I never with would've started with this company! Started off being one quote and ending being Double the amount once my shit finally got picked up at storage unit. Coastal then went to Cross Country Movers who's rep Kelly don't respond well to phone calls (rather text). This shit is ridiculous!!!! The communication SUCKS. It's been 2 weeks, no straight up answer from anyone and ALL my belongings are out there floating around somewhere!!.. 4 thousand dollars spent so far!! Like WTF!!
Response from Coastal Moving ServicesMar 25, 2025
We apologize for the frustration and inconvenience you’ve experienced. We understand how stressful this situation must be and want to assure you that we take your concerns seriously.
We are actively working with the carrier to obtain a detailed update on the status of your belongings and will share any information as soon as it becomes available.
Your items were scheduled for pick-up on 02/26-02/27, but due to an issue with cutting the storage unit lock, you were advised to overnight the key, which caused a delay. Additionally, payment for the pick-up portion was not made until 03/12, about two weeks after pick up, further impacting the delivery scheduling.
Please know that we remain committed to assisting you throughout the remainder of your move and ensuring your items are delivered as quickly and safely as possible. We have also requested the detailed pick-up records from the carrier to review with you.
Should you have any further questions or need assistance, feel free to reach out.
BC
Bryan C.
Gio and his crew were very helpful
Gio and his crew were very helpful, made sure everything was protected, and went the extra mile to make sure the furniture was set up where we wanted it to be
Response from Coastal Moving ServicesMar 18, 2025
It sounds like Gio and his crew provided exceptional service! It's great to hear they went above and beyond to ensure everything was protected and set up exactly where you wanted. Thank you for sharing your experience, and we're glad the move went smoothly!
HR
Holdan R.
"You couldn't afford it anyway"
Never used the service. Requested a call and got another company prior to getting a call back. Once I got the call back I told the caller never mind and no thank you. The person on the call responded with "good, okay you couldn't afford it anyway" and hung up on me. If this is how you return sales calls this is a joke of a company. Will never be reaching out again.
Response from Coastal Moving ServicesMar 20, 2025
We sincerely apologize for the experience you described. Professionalism and respect are core values we uphold, and the interaction you encountered does not reflect the standards we set for our team. We take this matter seriously and will review it internally to ensure it is addressed appropriately. Thank you for bringing this to our attention.
MI
Mike
STAY AWAY!! EXTORTION
STAY AWAY!!! These guys are a TOTAL SCAM.
We engaged for moving services and they provided an estimate based on a "legitimate" inventory listing call with one of their agents. I place a deposit with them.
A week before the move they call again to confirm the move and run through the inventory again. Even though the inventory was the same, the price increased by $1,000. So now they have my $2,000 deposit and $1,000 that was charged to my CC on file upfront a week before.
When the movers show up now they wanted almost DOUBLE the rate from $5K to $8K total from an initial estimate of $3.5K - at this point I began investigating the company and there were dozens of reviews showing this predatory and SCAM practice. Now they have deleted their old account with Trust Pilot and created a new one. They create fraudulent reviews posting multiple 5-star reviews each day - notice how they have a high volume of recent reviews. NO company has that kind of traffic unless it's false.
I have all of the emails to prove this I eventually declined to have them touch my stuff because others had reported waiting MONTHS for the movers to deliver their belongings or even NEVER receiving them in some cases, and WHO KNOWS how much they would have wanted to charge us for the "final delivery" they could have easily asked for another couple thousand just to get your stuff back. My bank even reversed my CC charges after I disputed them because they realize this company is BOGUS.
AVOID AT ALL COSTS - FINANCIAL EXTORTION.
Response from Coastal Moving ServicesMar 13, 2025
We appreciate you taking the time to share your experience. Providing exceptional service is our priority, and we regret that your experience did not meet expectations. Please know that we take all customer feedback seriously and thoroughly review each case.
According to our records, you booked our services on August 19, 2024, for a move scheduled on August 29-30, 2024, with a space reservation of 529 cubic feet. The inventory you provided was reflected in every estimate you received and signed. During a follow-up call before your move, additional space was added, which resulted in an increased total cost. You signed the updated paperwork and agreed to the additional charges. At that time, no concerns were brought to our attention.
Upon reviewing the paperwork completed at pickup, it was noted that many additional items were added, requiring an extra 500 cubic feet of space. You sent the movers away. Unfortunately, we were not given the opportunity to resolve this matter with you before we were notified of a chargeback on your deposit. Despite this, our billing team made the decision to release your deposit as a gesture of goodwill, even though our policy states that cancellations on-site result in forfeiture of the deposit.
We are disappointed that you have since labeled our company as a scam, as this does not reflect the actual interaction you had with us. The claims you have made are inaccurate and misleading. Coastal Moving Services has successfully completed thousands of moves nationwide, and we take pride in ensuring that all reviews reflect genuine customer experiences.
We sincerely apologize for any inconvenience you encountered during your move. Our commitment to customer satisfaction remains strong, and we will continue to review and improve our processes to ensure the best possible experience for all our clients.
Should you have any further concerns, please feel free to reach out.
JC
John C.
I received quistes from five different…
I received quotes from five different companies including costal. Costal quoted me $8k full service (packing included) while the others came in between $15-17k. I realized that Costal low balled my quote which means it would likely double after they actually picked up my stuff. Their estimate took five minutes over the phone just asking me questions about what I had. The other companies took the time to go through each room and took about 30 to 45 mins each. Worst is that Costal wanted a deposit and told me that I would lose all the discounts if I waited. Really pressured me to put down money before I could educate myself. Advise is to definitely get multiple quotes from different companies to get a feel what the average estimate really is. I’m so glad I didn’t go with them! They would have really taken advantage of me.
Response from Coastal Moving ServicesMar 5, 2025
We appreciate the opportunity to clarify any misunderstandings regarding our services. After reviewing our records, we do not have any booking or transaction associated with your name, which means we were not given the chance to provide an actual service experience.
At Coastal Moving Services, we strive to offer fair and transparent pricing tailored to each customer's needs. Our quotes are based on the information provided during the estimate process, and we always encourage customers to review multiple quotes to make an informed decision. While we do require a deposit to secure a moving date, this is standard practice in the industry to ensure availability. However, we never pressure customers into booking and always provide ample time to consider their options.
If you have any concerns or would like to discuss this further, we would be happy to provide more details. We take customer satisfaction seriously and want to ensure that any information shared about our company is accurate and fair.
Thank you for your time, and we wish you the best with your move!
TM
Trish M.
Class act
They were on time, promptly notified me of any delays or glitches, were polite, personable and worked hard. The weather was absolutely crappy, but they were very professional to me and to each other.
Response from Coastal Moving ServicesFeb 13, 2025
Thank you for your kind words! We're glad our team could provide professional and courteous service despite the challenging weather. Your satisfaction means a lot to us, and we appreciate you recognizing their hard work. If you ever need moving services again, we'd be happy to help!
