Coastal Moving ServicesReviews of coastalmovingservices.com

Said and his team were amazing! Very fast, efficient, and polite. Highly recommend. They stayed late and made sure everything was perfect.

Alex, Aidin and Simba, thanks for the smooth delivery! You handled our items very nicely.

Alex, Aidin and Simba, thanks for pickup! You handled our stuff with care and respect.

Mike was amazing. He solo manned the whole house and was so generous in helping us along the way. He’s the best!!

Andrii and Anatoli did a great job kai zhen

The communication was perfect and efficient! Everything I needed they handled perfectly. No issues with the move and the house was left in perfect condition.

Buyer beware!! They lied to me on the phone about being able to get my deposit back if I changed my mind about moving to Florida. I did change my mind and they refused to return my close to $2,000. deposit. They are thieves and I would strongly suggest you find someone else. Again they lied to me and stole close to $2,000. from me. This guy is just so dishonest, I’m sure that Karma will get him. I’m praying it does. People like this should not be in business!!!

3 days away from moving. Bait and switch tactics, misrepresentation, breach of contract, and abusive customer service. Coastal Moving is not a moving company — they are a brokerage, something salesman Steven never disclosed. As a broker, they have no control over drivers, delivery timing, or who handles your belongings. They will not honor a price match — apples to apples — the price and services I was promised. The contract was broken the minute it was signed. I have no good options: cancel and lose my deposit, or proceed without knowing whether I can afford it — potentially having to discard my belongings or rely on family and friends at the last minute. I requested a refund multiple times. I was told management would review the recorded calls, but I never received follow-up. Other representatives gave conflicting answers — some said the calls could not be pulled, others said it would take two weeks. They were never reviewed. The system is designed to get customers to pay more than promised, force a cancellation while keeping your deposit, or pressure you into discarding possessions on moving day. I have a move in 3 days and they are refusing to answer my calls. They threatened to report me to the Attorney General and press charges. The owner — either Law or Castro, according to public record — directly commanded representatives to block my number, which they did. All communication has been restricted to email. I have all calls recorded, as do they. Whenever I reached a point in a call they could not explain, they would hang up or place me on hold, saying, "I feel like you need to take a time out and take a breath." Those are their exact words. I was never able to speak again with the salesperson who made the original promises, despite his assurance he would be available by call or text from 8am to 11pm. I called more than 20 times and was hung up on each time. I never got past asking why I was required to pay via ACH when I requested to use a credit card. ACH payments leave you with no bank recourse, whereas a credit card allows you to dispute charges. After exhausting every representative, my number was blocked at the direction of the owner, and I was told charges would be pressed if I continued to call. I signed under duress, on the assurance I was receiving a price match equivalent to a pod-style move with movers for loading and unloading. The salesperson's explanations turned out to be deliberately misleading — I noticed discrepancies, asked about them, and was given convincing but false answers. They matched the price — but not the services. I am now being gaslit and told to "exist in reality" and stop using words like "duress" because they are "not based in reality." Issue #1 — Salesperson Misconduct I have a disability, was going through a breakup, and was relocating across the country. The salesperson promised to price match my exact needs — equivalent to a U-Haul pod with movers. After I provided a complete inventory including furniture, itemized piece by piece, he entered it as plastic totes and bins only, with no furniture listed, and told me the total would be just under $2,400. He honored neither his budget commitment nor the price match he promised. Issue #2 — Contract Discrepancies I provided a full inventory including furniture. The contract lists only totes and bins. I was told I was "adding items on," but the contract was written incorrectly from the start. The salesperson said this was how they hold space for uncertain inventory — later confirmed as standard practice by a female representative. Yet at the quality assurance review, that entry was not treated as a space hold — confirmed by three separate representatives. Issue #3 — Customer Service Failures Representatives recite scripted responses and refuse to engage with specifics. When I raised the price matching issue, they became agitated and told me "there is no solution for you." They placed me on hold without warning whenever they could not answer a question. No compromise or resolution was ever offered. What I Am Asking For Any one of the following resolutions would be acceptable: Contact me via phone or in person to proactively to confirm my move is properly planned so I am not blindsided on moving day. Honor the original price match with the equivalent services the salesperson promised. Refund my deposit, as the salesperson misrepresented the service — confirmed by a female customer service representative, Rachel I believe, when she confirmed the salesperson misspoke. I have recorded calls documenting everything above and am prepared to provide them. I simply want what I was promised, but ideally not have to rely on Coastal Moving Services, as they have been dishonest and continue to keep that policy.