Coastal Moving ServicesReviews of coastalmovingservices.com

This company waited until they were literally sitting in my driveway to inform me that the cost of my move has tripled. I have stated that a full pack would be needed but this note was not carried over in my estimate and my refund was non-refundable.

Coastal Moving is a broker — not the company that actually moves your belongings. When we hired Coastal Moving, it was not made clear to us that they would simply coordinate our move with another carrier. The sales process felt like smoke and mirrors, and what we were promised was very different from what actually happened. We were quoted approximately 7 days from pickup to delivery at a total cost of $2,400. Here is what actually occurred: 1. A completely different company arrived for pickup. Cross Country Moving showed up to move our belongings. Only after our items were loaded were we told that the truck would first travel from Ohio to New Jersey, where our belongings would be consolidated with other shipments before eventually being transported to Florida. 2. Our 7-day move took 29 days and the price increased from $2,400 to $4,000. We ended up paying an additional $1,600. Upon delivery, the driver demanded the additional money before our belongings would be unloaded. 3. Many of our belongings arrived damaged. The truck was packed from top to bottom with boxes and belongings crushed and smashed together. We estimate the value of our damaged items at more than $2,000. Had we understood that Coastal Moving was acting as a broker, that our belongings would be transported to another state for consolidation, that a quoted 7-day move could take 29 days, and that our $2,400 quote could ultimately become $4,000, we never would have hired them. Based on our experience, I cannot recommend Coastal Moving. Consumers should understand exactly what they are purchasing, who will actually be transporting their belongings, and what protections they have against significant increases in cost and delivery time before signing anything.

An absolute nightmare from start to finish. Do not use Coastal Moving Services. I strongly recommend staying away from Coastal Moving Services. What was supposed to be a professional, white-glove long-distance move from New Jersey to Pennsylvania turned into one of the most stressful and expensive moving experiences we’ve ever had. I want to be fair: the individual movers were generally nice and respectful. My issue is with Coastal’s sales process, communication, pricing, contract, and overall handling of the move. When I first contacted Coastal, their representative John Thompson conducted a FaceTime walkthrough of our entire home. I showed him our attic, basement, garage, furniture, boxes, and essentially everything we planned to move. Based on that walkthrough, we were quoted approximately $5,800 for 1,106 cubic feet. We were also strongly encouraged to lock in our moving date and sign quickly because we were told the date was popular. I signed a 12-page contract, but I did not feel the important terms, potential price changes, or Coastal’s role as a broker were adequately explained. A few days before the move, we completed another detailed inventory review. The estimate increased to approximately $7,890 and 1,177 cubic feet, including a $1,500 Premium Guaranteed Delivery Service charge. Then the movers arrived. Despite Coastal having conducted a FaceTime walkthrough of our entire home and us completing another inventory review, we were suddenly told that we had far too much stuff and that the move could cost approximately $13,000. Original estimate: ~$5,800 Revised estimate: ~$7,890 At pickup: ~$13,000 How does a company walk through your entire house over FaceTime and then have the movers claim your shipment is nearly twice the estimated size? I refused to pay $13,000, so a significant amount of our belongings had to be left behind. We then had to rent a U-Haul, pack and load everything ourselves, and drive approximately six hours to Pittsburgh. This was absolutely not what we expected when paying thousands of dollars for professional moving services. The delivery was also far from “white glove.” Furniture was damaged, our bed was improperly reassembled, chairs were left with missing screws/hardware, and there was little to no unpacking or placement of belongings. When we complained, Coastal repeatedly emphasized that they were “just the broker” and that the carrier was responsible for the physical move. We understand that Coastal is a broker, but Coastal was the company that sold us the service, conducted the walkthrough, provided the estimate, and collected our money. We asked Coastal for a reasonable partial refund and gave them multiple opportunities to resolve the situation. They refused and ultimately told us their position was final. Our experience included: • Pressure to book quickly • A lengthy contract that was not adequately explained • Poor communication • Multiple inventory reviews • A massive increase in the quoted cubic footage • A potential ~$13,000 charge at pickup • A $1,500 premium delivery charge • Having to rent our own U-Haul and move a significant portion ourselves • Damaged furniture • Missing hardware • Improper reassembly • Little to no white-glove service • No meaningful resolution from Coastal I would not use Coastal Moving Services again. If you’re considering them, read every page of the contract, get every verbal promise in writing, and make absolutely sure you understand how your price can change before you pay a deposit. For us, what was supposed to be a professional long-distance move became a $10,000+ ordeal where we still had to move a significant portion of our own belongings ourselves. I cannot recommend Coastal Moving Services based on our experience.

Adam was a true professional. They worked quickly and efficiently and took special care with my belongings.

STAY AWAY! Our experience with Coastal Moving Services and sales representative Ryan Harper has been extremely troubling. We made it very clear to Ryan that we were moving a disabled veteran from Georgia to Florida and that the delivery had to occur on a specific date because the shipment included furniture and equipment the veteran relies on for daily living. Ryan assured us the delivery date would be met, and that date was reflected in our contract. After the furniture and equipment were picked up and the movers left, we were suddenly told they could not provide a delivery date and that delivery could take anywhere from 7 to 21 days beyond the date we were originally promised. Even worse, the price increased dramatically from the original quote after the truck was already loaded. At that point, the veteran’s belongings and essential equipment were already in their possession, leaving us with very little leverage. Based on our experience, we believe the sales process was misleading regarding both pricing and delivery expectations. We have reported our concerns to the appropriate agencies, including the VA, BBB, and Senior Protective Services. Anyone considering Coastal Moving Services should get every promise in writing, carefully review the delivery terms, and understand exactly who will be transporting the belongings and what additional charges may be imposed before paying a deposit or allowing anything to be loaded.

Bait and Switch - Do NOT use this moving company. First Coastal Movers are BROKERS they are NOT the company that moves your furniture to you - you will have at least two of their subcontractors that will move your things. My furniture was stored with one of their outside vendors 5 days before my furniture left California. I was given a quote that doubled by the time the movers showed up 20 days later in Georgia! I was given a quote with estimated square footage - when the movers came some of my tables and furniture were disassembled causing my estimate to increase! I was asked to Zelle the difference from the estimate I was quoted plus additional charges??!! In order to cover the replacement of things missing you must pay high insurance instead of the .60 per pound without insurance. My things came with loose dirt where a plant or some other dirty object was placed on my boxes. My Home-Depot heavy duty moving boxes came crushed on the sides - my kitchen garbage can was dented on the sides and my high back dining room chairs were pushed in the back. Some of my personal effects are missing for example, a box of towels are missing - but I don't care because I want to NEVER want to be in contact with this company. PLEASE DO NOT USE

Adam was fantastic l. He and his team did a great job!

88538cf91a06b5a3a2dc40668b8b4a0bbba9ab28.1This company is the worst and the most lying business I ever dealt with in my life they quoted me $4,200 to move from New Hampshire to South Carolina I wound up being over 10,000 with the worst service I ever received from these companies in the world half of my furniture was destroyed and got nothing but attitude from all the moving companies they wanted nothing but cash.. I didn't even get my furniture in South Carolina for over 7 days after I moved.. the worst corrupt company I've ever dealt with in my life be very weary and careful.. they promise you the world and give you nothing but crap after they get your cash.. and their customer service is so arrogant you actually feel them laughing with their tone of voice.. be very careful with this company..