Coastal Moving ServicesReviews of coastalmovingservices.com

Hello this company did not say that they were brokers up front. They use Loadrans/Rapid Express and our security at the gate did not even want to let them in because they were questionable. Security called me and also showed up to make sure I was safe. My husband was there. The movers showed up and immediately doubled the price they were late showing up and we had to get moved. Coastal when I called I ask for a pod and they said for a couple hundred dollars more we can move you. That was a lie. I have never had such a terrible experience and Coastal once they get their money they have nothing to do with you. The company they hired used semi’s that were not moving trucks and the budget vehicle they used to pick our belongings up did not have license plates. We did not receive all our things and they tried to get us to take things that were not ours. We refused. BEWARE.

Biggest scammers who will give you a quote and double your estimate on the day of. Very savvy salesman who will literally say "you're way under limit in space" and then hire cheap laborers to come headed by a guy whose main goal is to rack up prices. Our eventual order become double what was estimated and according to their estimate was off by four times in space! A company that has such off estimates should not be trusted. The estimate loses its significance if it's not even vaguely resembling anything they actually charge. Mind you, NONE of the items we told them in our inventory changed. They had our full inventory, quoted a bad estimate and doubled the charge on the day when they know you can't change movers. We called customer service who was very rude and did not listen or provide an explanation of why their estimate was so off. They will blame customers, treat them with disdain, and say that their estimates are estimates even when they are 100% off. The lady on the phone told me "we don't care about your opinion" when all I did was quote THEIR OWN estimate, not my opinion. Unprofessional pickers, unprofessional, rude and reckless staff all around. Even if you're desperate, DO NOT hire them. Their job is to make your move as miserable as possible so they can extort as much as possible. They know you cannot change last minute and hiring them for a one-off service so they do not care. We had to pay double the price and even after that, their pickers were making excuses for not taking everything AFTER CHECKING EVERYTHING ON ARRIVAL AND ADJUSTING THE QUOTE TO DOUBLE. This all happened despite our move being very small-scale and only having a 1 bedroom worth of stuff with no large furniture AT ALL.

🚨 DO NOT USE COASTAL MOVING SERVICES — COMPLETE BAIT-AND-SWITCH EXPERIENCE 🚨 I strongly urge anyone considering Coastal Moving Services to do your research and DO NOT USE THIS COMPANY. My experience has been an absolute nightmare from start to finish. I was given an initial estimate of approximately $5,700, only for the price to increase to over $12,000 after truck arrives. . The original estimate was nowhere close to accurate, and I believe I was intentionally given an unrealistically low quote to get my business, only to have the price dramatically increased later. Then, on moving day, the movers were approximately four hours late just to begin the move. Despite being repeatedly assured that my belongings would be delivered on July 24th, I was later informed that my belongings would not arrive as promised. I am now facing delays, uncertainty, and the possibility of being without my belongings for days or longer. This has caused an incredible amount of stress and disruption during an already major life transition. Based on my experience, I believe this company’s business practices are deceptive and represent a classic bait-and-switch scheme: provide a low estimate to secure the customer, then dramatically increase the price once you are already committed. I am pursuing formal complaints and documenting everything. Please do your research before hiring Coastal Moving Services. I would not recommend this company to anyone. 🚨

As with so many others here, I strongly urge you to avoid Coastal Moving Services. The first thing to keep in mind is that Coastal Moving is a brokerage firm. They have no control over the actual move. Even though they make it seem like they are the company you work with, they are actually only simply providing the initial "introduction". So, from their perspective, there is no responsibility, no accountability. Their only goal is to get you to sign the contract for that initial deposit, and then they are good. Unfortunately, "bait and switch" tactics are NOT illegal in this business, and they use it to the extreme. I was mostly lucky. I'm almost 60, was moving my family and wanted to avoid all the physical and emotional stress of previous moves, and I got caught up in their hype and and signed the contract. Admittedly, I wasn't as careful reading the contract as I should have been. They use another common sleazy sales tactic by sending you a 10 page contract while they are on the phone with you and asking you to sign it and send it back while still on the phone. They want to "make sure they can get you scheduled" so they crank up the sense of urgency to sign and send it right back. As I reread the contract after the call, I realized they had significantly underestimated the items for moving. And they were egregious misses, like including a king mattress, but not the bedframe it was on. I began looking into reviews and realized that this was a common tactic leading to consumers having to pay double to triple what they had been quoted. Additionally, they noted that all remaining payments needed to made with cash (which is always a red flag). Based on this, per the cancellation policy explained to me, I sent a written cancellation within 2 hours of initial signing and requested a refund of my deposit. I received an email confirming the cancellation. Fast forward two months - I still had not received the refund. I called back and they explained that my refund had "fallen through the cracks". They fortunately did process my refund at that point, but after taking their 10% "processing fee". This comes back to who and what they are. They don't care whether you actually are moved, they don't care if the moving company jacks up the prices, all they care about is getting that initial signature. Anything after that is not their problem. Do yourself a favor, and be your own broker. Call the moving company directly and take these crooks out of the equation.

If I could give zero stars I would. This was the worst moving company ever. We were quoted 2800 dollars and we paid a “large” down payment because it was a quick move well the day the movers showed up and said we owe an additional 4300 dollars and now it’s been a week and our stuff is sitting in a warehouse. So if you want to be mislead and have terrible customer service then this is the place. I will never use them again. 0/10 recommend.

Adam and his team was great! They very very professional, explained everything clearly and were very quick to finish the job. I would totally recommend them for your next move!

Extremely rude! Scripted apologies, no real answers Coastal brokered our interstate move. Once the carrier went dark after pickup, well past the confirmed delivery date, Coastal's response was a scripted apology with no real answers: no location, no delivery date, no explanation. I had to repeatedly push for basic updates on my own shipment. If you want a broker who actually holds their carrier accountable, this isn't it.

Adam and his team were extremely knowledgeable and helpful. They loaded fast and helped get me the best price for my move across the country. Adam worked with me to get all my things loaded and showed a lot of compassion for my situation. Thank you guys!