Coastal Moving ServicesReviews of coastalmovingservices.com

After the deposit was already paid and a price was agreed on, they showed up(late) and quoted us and extra $2000. They said we had extra inventory which was a lie because we went over the packing list twice before they came. DO NOT HIRE THEM!!!

This company has been a total nightmare. They never presented themselves as a broker. We agreed on the price based on a detailed list of items, we agreed on delivery date and terms. Only for them to hire another company that makes you sign a NEW contract with new unbelievable terms at pick up, charging you so much more for the move… then you find out your stuff sit in a warehouse they won’t tell you the location of, any time you ask for a delivery date, they say they will let you know when a route becomes available meanwhile your things are held hostage with no end in sight. Coastal does not help and hang up on you when you call. It has been almost a month since pick up, they have yet to tell me when I get my belongings, hearing nightmare stories about how they charge you even more at delivery and you’re lucky if all your stuff even show up and if they’re still in tact. AVOID AVOID AVOID!

First, I was charged an extra $900, as they are packing my stuff up, even after I removed dining room table and washer and dryer from the initial estimate. Second, they asked me for a primary delivery date, only to find "it is in your contract" they have 21 days from THAT day to deliver your stuff. So my stuff had not even left the state I left at that point, 17 days later. Let us see if they want to charge me beyond the "free" 30 days of storage if it is going to take them that long to get me my stuff. Third, there was not even an attempt made to have my stuff here on the date they pressed me to give them. Fourth, they use contractors so no one has responsibility for this song and dance. They just want your money. They do not care about quality of service or the impact this will have on your life.

This company has been horrible to work with. They gave me one quote to start and then 2 days before the move gave me another quote. Then they contracted it out to another company. When the new company showed up, they said I was given an incorrect quote. In the end, it cost me double(10K) than what I was originally quoted. Their customer service is horrible and they don't resolve anything. I can't even get through to the contracted company to get a straight answer to when my belongings will actually be delivered. DO NOT USE this company

I would give it zero stars if that was an option. I was completely misled as to timing of delivery. The day you give them for delivery is a “first available day of delivery” and they can legally deliver any time up to 30 days after. The one person who finally answered the phone told me my items would be there some time within 10 days of the first available delivery date. After that contact, they went dark and only responded when contacted by my attorney. Fortunately, I got my items just 5 days later and was notified 40 minutes before delivery. I was charged less than half of what they quoted me. Do not use them.

Sketchiest movers ever. They tried to double the price at the last minute, but I told them I'd just take the extra in the minivan and they could move what they could move at the original price. This turned out to be a good thing, because it took them 2 weeks to deliver, with constant promises of "it's coming today!" followed by nothing. When my stuff finally arrived, it was after 9 pm and they just unloaded stuff onto the lawn without any checking of inventory or even counting boxes. When I told them about a third of my boxes were missing, they said "I don't do inventory. The company will call you." So then the company claimed "We're just a broker, not our problem." Yep, it's a problem. Going to alert the police and DOT about this shady company and the drivers they hire.

My experience with Coastal Moving Services (coastalmovingservices.com)has been an absolute nightmare. I was moving my family from **Tucson, Arizona, to Jacksonville, Florida**. Before I booked anything, I spoke with Robert and sent him photos of **all of my belongings** so there would be no guessing about the size of the move. After reviewing those photos, Robert told me that **560 cubic feet would be more than enough**. That statement is the reason I agreed to the deal. The price looked reasonable. I thought I had done everything correctly. I showed them what I owned, they evaluated it, they gave me the space estimate, and I booked the move. Then pickup day came. Instead of Coastal Moving Services arriving, a truck from Rapid Express Moving and Storage showed up at my house. The movers looked at my belongings and told me that the 560 cubic feet I had purchased would carry only about **half of my stuff**. Then came the surprise: **They wanted approximately $5,000 more.** Five thousand dollars. On pickup day. After I had already sent photos of everything and had been assured that 560 cubic feet was sufficient. What was I supposed to do at that point? My family was in the middle of an interstate move. I could not suddenly produce another $5,000 because their original estimate was apparently nowhere close to what the pickup company was now claiming. So I had to make a decision I should never have been forced to make. I threw away roughly half of my furniture. Furniture we owned. Furniture we planned to take to our new home. Gone because the price and space I was quoted before the move were completely different from what I was told when the truck was already sitting outside my house. And somehow, that was not the worst part. It has now been about **six weeks since pickup**. I called today expecting to hear when my belongings would finally arrive in Jacksonville. Instead, I was told something I could barely believe: MY BELONGINGS ARE STILL IN ARIZONA. After approximately a month and a half, they apparently have not even made it out of the state where they were picked up. I asked a very simple question: When will my belongings be delivered? Their answer? There is **no delivery date assigned**, and they **do not know when they will be delivered**. Read that again. They have had my belongings for approximately six weeks. My property is still in Arizona. And they cannot even give me a delivery date. This is not what I understood I was purchasing when I hired Coastal Moving Services. I was given an estimate after providing photos of my belongings. That estimate turned into a demand for roughly $5,000 more at pickup. I ended up abandoning half of my furniture. The remaining belongings were taken. Six weeks later, they are still in Arizona, and I cannot even get a meaningful delivery timeline. If you are considering Coastal Moving Services at coastalmovingservices.com, please learn from my experience. Get the cubic-foot estimate in writing. Get the maximum price in writing. Ask exactly which company will physically perform the move. Get the delivery window in writing. And understand exactly what happens if the pickup company suddenly claims your belongings require substantially more space. Because once the truck is at your house and your entire move is already in motion, your negotiating power is very different. I trusted the estimate I was given. I trusted Coastal Moving Services with my belongings. I deeply regret both decisions. Based on what my family has experienced, I would never use Coastal Moving Services again, and I strongly recommend that others think very carefully before trusting them with an interstate move.

Warning - Do NOT USE this service. It is a scam. They say they work with only qualified movers that they themselves VET. Once they pass you off - you are forgotten - and they no longer take any accountability. Our moving experience was horrible! We were passed off to multiple movers, no one could tell us specifics as to where our belongings were - or when they would ultimately be delivered. And, once they were delivered - we have several missing items, boxes of various items including winter coats and tools. Items that were delivered were damaged - a significant number of damaged pieces of furniture. Not just chips - but gouges in wood pieces, broken dishes that had been packed in specific dish containers and then put into heavy duty plastic bins. The price was raised by each successive mover - so that the original quote was inflated by more than 25%. I repeat - DO NOT RECOMMEND. Use a major mover for hour own protection - you may pay a little more (but who really knows with the subsequent increases from the original quote). I hope this company goes out of business - it would be better for all of us!