Consumer
I paid £199 for a coach bag at the…
I paid £199 for a coach bag at the Ashford outlet in June 2023, I used it 5 times max, I took its on holiday in the July 2023, and noticed the stitching on the handle was coming away, I could not use the bag due to the handle being weak from the stitching, I contacted Dan the manager, who insisted I could not replace it as it was just over the 6 weeks policy, he stated that I had to return it to the store for them to see if it could be repaired, on both accounts this would mean me travelling via train 1 hour 23 min each way to take and collect the bag at my expense, I stated that that I was not willing to spend the time and money on a item that was not fit for purpose,. Dan then stated that as a good will gesture he would swap the bag over for the same bag. Two weeks later the same issue has occurred on the new bag. After contacting the store I am back to square one. The stress and bad customer service I have received from this store. None of the above policies are on display, 6 week’s warranty at the expense of £200 is disgraceful. I will not be returning to this shop again, one unhappy customer but will pursue this customers services.