Tapestry, IncReviews of coachoutlet.com

Customer service is top notch.

Ordered online on Tuesday and received my order on Thursday. Took 2 days and I'm satisfied with my order.

I was super scared after reading these reviews (after I ordered a coat). The coat is perfect, true to size and reviews. Super fast shipping. I've only ordered once and had no problems, so I can't speak on customer service... but for sure I will order from here again.

Not sure why the parent company (Tapestry, Inc.) is the one listed here for "Coach Outlet" but I thought Tapestry owns 2 other companies aside from Coach Inc., - Kate Spade New York and Stuart Weitzman. I haven't bought anything from the last company but I love both Coach and Kate Spade. I purchased from Coach stores in the US as well and mostly via the outlet online - coachoutlet.com. From Kate Spade, I buy from both retail and outlet as well. My experience from the Coach Outlet online store has been quite different from the reviews I read so far - mine was more favorable. Packaging was always neat with complete paper works and prints. Regardless of 1 order, some items usually come in different and separate packages from various Coach outlet locations. They are always well-packed and some with more safety packaging esp. if they are fragile. It is usually pretty-fast as well. I had many purchases already and so far, all of my experience per order has been good. The items are still of good quality. Of course they are not the same as the ones we can get from Coach Retail stores and that's already an expectation. And I ain't complaining. I love all my items so far. Coach Outlet also gives us "Coach Reserve" items which are actually coming from the retail stores at a "clearance" price. All those I got seem to be really great deals, actually! And yes, the quality is superb. Sometimes, I can't even distinguish anymore if it's a retail or an outlet item. I've never tried returning an item yet though so I don't know how their customer service really works as described in most reviews. I can only speak to the designs, prints, materials and overall quality of the items I got. And so far, my experience has been pretty good.

Очень рад, что появился данный аутелет, теперь мне не приходится разыскивать на eBay товары из прошлых коллекций, которые не успел купить

Absolutely phenomenal! Beautiful items at reasonable prices. I liked the items online better than the ones in the actual outlet store. The site was very user friendly. Received items in less than a week from Florida to Indiana. Customer service was excellent! I had a problem with their 3rd party billing partner. The rep took ownership for the other company's error. Conducted a 3 way call. Stayed on the line from start to finish with me. It was my 1st time using the outlet online. BUT, it will definitely NOT be my last.

Shipping was about a week. I love my items! One of my favorite places to shop.

I love the quality, shipping was about a week.