L M.
I expected more from customer service
I have been with them for many years. So far this year I've purchased over $1,100 in various items. I never had a problem before now. I'm only writing this because this was very stressful and unnecessary. I ordered a birthday gift for my niece on March 25 this year . At first it said it was being shipped. A week later it says that it was on back order. This is when I called and spoke to a representative who was very nice and helpful. She told me after looking it up that it should be in stock in July but the birthday was in June. I was browsing their site while talking to her when I saw that the very same bag was in stock but for my money. I informed this representative and she said that she would inform someone of it all. Next I received a message stating that my order was canceled. So I went and ordered the same bag at the increased price because I really wanted it for my niece. Plus, I had ordered a wallet to match it. After a few days, they informed me that this order was canceled also. I talked to a representative and ask her to speak to a supervisor after verbalizing my issue to her with and not getting any help. No one called me about this order. I called again and informed the representative of my concern with this bag being ordered twice I have not spoken to a supervisor yet. She told me to wait and see what happened for a few days because she did not know whether or not I would receive the bag. Also, she'd request for a supervisor to call me. I informed her that this had to be handled quickly because I need that color bag and size for what I had in mind for my niece. Plus, I could go on site and by a bag with that color for Michael Kors. After 2 days I called back because I had not heard from anyone. True, they offered me 15% off another order but that wasn't doing anything for me since I had 15% off when I ordered it weeks ago. That 15% would not compensate me for my time and frustration. No call and I ordered from Michael Kors for the first time. I'm upset with the service I was given, including no return calls. I'm pissed because now I have to find a way to return the bag from Michael Kors while I'm in pain and my mobility is compromised. This is why I shop online. I expected better and deserved better.