Tapestry, IncReviews of coachoutlet.com

Purchased a men’s wallet. Terrible terrible quality product.. Definitely not what the company was selling years ago. I guess they sent their manufacturing offshore. I compared the wallet I just purchased with the one I purchased years ago. I could buy a better leather wallet from the guy in the alleyway who is selling knockoffs.. Will never buy anything from Coach again!

Terrible customer service. I would give them a 0 if I could. Paid for express shipping, on their website they guaranteed shipping between 2-5 business days. Ordered on their site on Sunday hoping the order would ship on Monday for delivery by Thursday but unfortunately my order is delivering late and will not work for me anymore. When I asked for the refund on the shipping, customer service agent told me they can't refund shipping as the 2-5 day delivery time starts from the day order ships and not from the day you place order. This is ridiculous and false advertisement. On top of that, after paying extra for faster shipping they still send the order out via UPS ground and when I brought this up, agent is adamant on order shipping via 2-day shipping when I can clearly see it being ground UPS website. Absolute liars, never buying from Coach ever.

Bag falling apart, don’t trust the manufacturing process . Strings on handles are frayed, canvas peeling off I am unable to review or post a photo on coach site, they only post positive views

Terrible experience!! No QC on their product. Purchased a card wallet with chain and the outside slot does not fit card. Unfortunately, I live outside of US and a friend in the US got it for me. CS USA told me to contact CS in my country and after 3 months, no solutions. After lots of phone call and emails, they stop reply me unless I call. QC bad, Customer Service the worst. They did not try to help me, just wear me off and stress me out so that I will give up and live with the bad product. NO NO NO Coach!!! You are lucky if you have not got any issues. Once you have an issue they won't help. Stay away from this company.

Needed to send back product, went to ups and dropped off as per there return policy.. eleven days later it arrives back at coach and then they say it will take up to seven days for processing back to my account.. 18 days and I still have not received my money back.

Absolutely useless customer service! They shipped me a wrong item. I told them that I am not going to pay the return shipping label. The agent just forward me the return policy, without reading my compliant at all. I suggest they fire all these agents and replace them with AI or even stupid reply bot. AI may just do better.

Customer service is top notch.

I have been with them for many years. So far this year I've purchased over $1,100 in various items. I never had a problem before now. I'm only writing this because this was very stressful and unnecessary. I ordered a birthday gift for my niece on March 25 this year . At first it said it was being shipped. A week later it says that it was on back order. This is when I called and spoke to a representative who was very nice and helpful. She told me after looking it up that it should be in stock in July but the birthday was in June. I was browsing their site while talking to her when I saw that the very same bag was in stock but for my money. I informed this representative and she said that she would inform someone of it all. Next I received a message stating that my order was canceled. So I went and ordered the same bag at the increased price because I really wanted it for my niece. Plus, I had ordered a wallet to match it. After a few days, they informed me that this order was canceled also. I talked to a representative and ask her to speak to a supervisor after verbalizing my issue to her with and not getting any help. No one called me about this order. I called again and informed the representative of my concern with this bag being ordered twice I have not spoken to a supervisor yet. She told me to wait and see what happened for a few days because she did not know whether or not I would receive the bag. Also, she'd request for a supervisor to call me. I informed her that this had to be handled quickly because I need that color bag and size for what I had in mind for my niece. Plus, I could go on site and by a bag with that color for Michael Kors. After 2 days I called back because I had not heard from anyone. True, they offered me 15% off another order but that wasn't doing anything for me since I had 15% off when I ordered it weeks ago. That 15% would not compensate me for my time and frustration. No call and I ordered from Michael Kors for the first time. I'm upset with the service I was given, including no return calls. I'm pissed because now I have to find a way to return the bag from Michael Kors while I'm in pain and my mobility is compromised. This is why I shop online. I expected better and deserved better.