Tapestry, IncReviews of coachoutlet.com

BEWARE AND AVOID!!!! Coach Outlet online is a horrible experience. Their payment system didn't work right. Called to cancel the order within a couple of minutes. Was assured by the rep that it was canceled, but they can't send a cancelation email. Placed a new order with the correct payment. Two days later, get a shipping notice for both orders. Call them up and get a guy that is inept at his job. The call took two hours, he canceled the wrong order and rerouted the wrong package. Assured that he fixed the payment situation. Check the account and he did nothing at all other than reroute the package. The package has been sitting at Coach now for over a week and they have no idea when they will get to it to process the refund for their system's error. Called on Friday 12/2 and spent over an hour waiting for a supervisor to be hung up on with no supervisor taking the call. Called back and the supervisors kept telling Victoria to take care of it and wouldn't take the call. Her hands were tied with what she could do. The supervisors refused to take the call at that time but assured that they would call back. It's now Sunday and they've not reached back out. BEWARE of shopping with Coach Outlet if you are going to need customer service. The customer gets no service with this horrible excuse for a company. Will not shop with them anymore, nor will I shop with Coach for allowing this experience to happen with their nameplate! One star is TOO MANY!

I bought a bag for more than a week and received a email confirmed my order, it canceled but didn’t get money back for more than one week, even did not have email to notify me the order was canceled until I logged in the website and didn’t see my order anymore. They charged my money, don’t send anything to me and don’t notice me, it is a cheater. Never buy anything from them, they are totally unreliable and don’t have basic guarantees for being honest to running business. I don’t know when my items or money will back, I consider to report ACCC about the company dishonest issues.

Couldn't place an order online. Never had this issue before. And the CUSTOMER SERVICE DEPARTMENT couldn't help besides saying we can place the order for you? I think not ! I just placed an order in Feb 2022 and now all of a sudden in June I cant

I bought a Beckett Slim Brief With Check Geo Print from them. The quality is worse than cheap $15 Chinese bags. The divider tab turned out to be made of leather substitute and began to peel off even when I had never used the briefcase. Think about it - new, never used with labels. The whole design does not stand up to any criticism, if I put my Lenovo think pad in my briefcase, then both side pockets open. From now on I will never buy the Coach brand - this is rubbish of the unworthy and 10 percent of the price paid.

Order something that you don’t want and make sure it’s not on sale to receive your order and order something you want and on sale you probably be disappointed your order will backorder and cancelled . Please don’t waste your time‼️

COACH OUTLET HAS SOME TERRIBLEY DISRESPECTFUL & RUDE CUSTOMER SRVCE PEOPLE & WHEN U TRY TO MAKE TO MAKE A COMPLAINT W/ MGMT THEY PRETEND THEY WILL FOLLLOW UP & DONT. ALSO THEY USE UPS AS DROP OFF POINTS AND THE PLACES ARE NOT EVEN OPENED UP AT TIME WHEN THEY SHOULD BE & THEY ARE RESTAURANTS ETC NOT EVEN REAL AUTHENTIC DROP OFF OR PICK ACCESS COUNTERS. TOTALLY GHETTO

Where is my refund? Sent item back and on the 12th it was delivered to you…today is the 20th! I haven't even received a notification that you all received the item. According to UPS tracking you all got your item back…soooooo where is my refund???? I have sent an email and waited patient but STILL no one has responded..WHERE IS MY REFUND?? You have your bag and my money….not a good business practice…where is my refund??

I did not receive the shipment, because the order was cancelled by the Coach team, Also I did not receive the refund. This is the worst experience online shopping I have ever had.