Tapestry, IncReviews of coachoutlet.com

I ordered an item for a Christmas gift on Nov. 28th. On Dec 18th I contacted them as to order status and was told it was sold out. Now it is too late to get another quality item. Their response was an apology and 10% off another item. But this close to the holiday, there are not any items that I am interested in. I've been calling and chatting with online agents for the last 10 days and was assured time and again that it would ship from a retail store and make it for Christmas. It wasn't until I escalated it to a supervisor that the truth came out. Such poor customer service.

I ordered a purse May 3rd, paid the $17 for FAST shipping... So I’ve been checking my email periodically for tracking information, NOTHING! So I decided to give COACH-outlet a call this evening when I got off work, I waited 1 hour and 31 minutes before a LIVE operator picked up my call. I asked him for a tracking number for my package, assuming he had one on his end, because I didn’t receive one on my end. So he asked for my order # I gave it to him he verified all my personal info and then tells me my PACKAGE has not even been shipped yet. Hmmmm... Okay sir but I PAID like a 2day shipping for this “Mother’s Day” gift From the 3rd/4th of MAY we are 7PM May 6th an it hasn’t SHIPPED?... SMH I am sooooo irritated right now, this is not CUSTOMER FRIENDLY order preparedness Uuugh! So now it will be shipped tonight, if it does not arrive by FRIDAY May 8th COACH OUTLET USA will be hearing from me!