clubcarwash.comReviews of clubcarwash.com

The brushes broke the mirror on my truck and they had nothing but excuses not to repair it. Recommend not using this car wash again.

My husband and I used to have the MVP car wash membership. We found that we weren't using it enough to justify $44 plus per month and now only pay per wash as needed. Today we used a different club car wash location at 831 NW 25th St, Topeka, KS. When we pulled up, Jersey came out to the car and I asked for an MVP wash, she replied, have you thought about a membership, I said yes, we used to have one but.....and she walked away to her booth. Came back out with the total and I gave her cash. She said thank you and walked away. I asked if we could have some towels and she gave me a dirty look while handing them to me. No receipt given. We pulled into the wash and I noticed right away that they weren't spraying our tires and that the board was lighting up as a "rookie" car wash. I went thru the wash and pulled back around to the booth to talk with "Jersey". I explained that we had NOT gotten an MVP wash. She said, you want to talk to the manager? I said, that first I wanted my receipt. She said you are holding up the line and messing everything up by coming back thru here. She told me to pull around and go into the office and ask for either Brody or Mike if I wanted. I pulled around and came into the office. A young kid came out of the office and puffed his chest up to me and said, yea, how can I help you. I asked for the manager and he replied what happened. I said, are you the manager and he said yea. I didn't believe him so I asked for his business card and told him I didn't think he was the manager as he was dressed just like one of the workers. AND then another man came out of the office dress different with a black top on said, and rudely said, how can I help you. I asked his name and he said, Mike. I explained the entire situation to him and he asked for my receipt, he said that someone else had bought a rookie wash and then left so that messed everything up and I only got the rookie wash. Not sure how he knew this since no one had talked to him about this situation until I did. About that time, the cashier, Jersey, came in and gave me a dirty look, then she and Brody went into the office together. the "manager" Mike, asked for my receipt, went to the computer and put in some numbers and then handed it back to me and said, your card has been refunded the charge. I was in disbelief and said, I didn't pay with a card, I paid cash. He grabbed the receipt and stormed out of the office and returned a few minutes later with the cash and my receipt. He handed them to me and said, is there anything else?. I said, no. He said, we don't appreciate you coming to our business and being rude to us. You can leave now! I did leave and went to the car where my husband, who is a lawyer was waiting. BEWARE when using a drive thru car wash that they might be scamming you by having you pay for the MVP wash and only giving you the ROOKIE. No doubt, they were mad because they got caught scamming ME. I won't use this location every again. I will use my tried and true location on Topeka Blvd. They treat everyone with respect. Jersey, Brody and Mike, please find another position as customer service is NOT your thing.

DO NOT USE THIS CAR WASH!! THEY WILL DAMAGE YOUR CAR AND DENY YOUR CLAIM AUTOMATICALLY

For all my friends in Northside San Antonio I would like to tell you about my HORRID Experience with Club Car Wash by Dominion. I’ve used them for years since they opened that location and had a membership when I drove my F150. Continuing my membership for my 2024 F250 since January I noticed a small dent on hood not realizing where I was when it occurred, and had it repaired. Next time I went through Club Carwash a dent in same place as before happened. I immediately went by Club Carwash the next day from when I noticed it and filed a claim. A month later I’m notified they are not paying claim for it being pre-existing damage. After multiple emails and conversations with Shelby the Claims agent and her supervisor they claim their equipment wouldn’t cause damage and if it did it would have larger dent..? It isn’t about the money it’s about the principle of companies serving customers should do the right thing. This company does not. I now use Leon Springs Carwash on Boerne Stage Rd, and no damage to hood. If you have an “oversized” vehicle, I would urge you to STRONGLY reconsider using a vendor who will damage your property and then be disrespectful and dismissive of any concern their loyal customers have.

I wish I had thought about this before going to this car wash. My left rim was damaged at the place. First, of all you can't see pulling in due to water and soap. They have little kids guiding you in. I have alway been motioned to move to the right. I recently had to back all the way out and have other people back out. I filed a claim a few days ago. Of course it was denied there is a sign posted 24 time frame to report that's is a bunch of crap!! The caller tried to make like he did me a favor going back to the 17th of April. I will never take my expensive car to their trash car wash. I read so many reviews I would like to do a class action lawsuit.

Club Car wash damaged my vehicle and refused responsibility. They damage LOTS of vehicles and refuse responsibility. If you value your vehicle DO NOT USE CLUB CAR WASH

I think they have a good car wash, little expensive but I like the free towels and vacuums!

My 2016 SUV in excellent condition went through the car wash, and afterwards one of my rear reflectors was missing. I filed a claim with a very nice and friendly attendant (that's why I gave 2 stars). A few days later, I received an email disallowing my claim because the company will not accept responsibility for any damages if the car is more than 7 years old. I never saw a sign and nobody made me aware of this policy. They stated that because of the nature of plastic and how it ages, they cannot determine that it was the car wash that caused the loss. Let's just say I will never use a Club Car Wash again!