clubcarwash.comReviews of clubcarwash.com

Scraped up my drivers front black rim

I dislike the steep driveway curb at the club car wash near my house!! they have a driveway apron issue. When the elevation difference between the street and the driveway is too high, it can cause a car to bottom out or scrape the undercarriage. I always have to drive slowly at an angle into this place to avoid driveway curb scraping the front bottom of my car

It really irritates me that there is no one that dries off the car after the wash never seems to get it dry at all. Rarely are there towels available. No window cleaner, and the price is not cheap.

My 2016 SUV in excellent condition went through the car wash, and afterwards one of my rear reflectors was missing. I filed a claim with a very nice and friendly attendant (that's why I gave 2 stars). A few days later, I received an email disallowing my claim because the company will not accept responsibility for any damages if the car is more than 7 years old. I never saw a sign and nobody made me aware of this policy. They stated that because of the nature of plastic and how it ages, they cannot determine that it was the car wash that caused the loss. Let's just say I will never use a Club Car Wash again!

The ONLY reason they get two stars is because of the staff that actually work at the car washes are nice and professional. Their Corporate people... That's another story. I called back in August 2023 because I had unused monthly memberships and they mailed me a gift card. I never received the gift card. I called them and they said they would make a note and reach out to me about cancelling the gift card and reissuing me another one. I don't receive any voicemail and I call back around Sept 5th and they tell me that they see a note that the gift card re-issued and mailed to me on Sept 4th. I'm like... cool. I should get it within a couple weeks. I call on Oct 24th inquiring because I still have received no gift card. They tell me they'll make a note and have someone call me. Today I get a call from Naseem from Club Carwash. She tells me that on Sept 4th, she tried to call me twice, however, the line disconnected. She then proceeds to tell me that her employee made a mistake by telling me on Sept 5th that a new gift card was mailed and that it had not yet been re-issued because she (Naseem) wanted to make sure with me that I never got a gift card (Even though I already called stating I never got it and she had information on her end showing the gift card had not yet been activated). She then tells me that she left no voicemail because the two calls disconnected and anymore calls to me would be considered excessive on her end so she made no more attempts to contact me. So basically thank goodness I reached out now when I did or I would have never heard from them again. What's worse is that Naseem then tells me she will not be issuing me another gift card because now the gift card has been used. She said the gift card was used on Sept 15th. If they would have just listened to me originally... the gift card could have been canceled and re-issued but since they decided not to cancel it, and because they made no additional calls (because its "excessive") to reach out to me and because the employee incorrectly told me the new gift card had been shipped, she makes the decision to tell me that she will not re-issue a new gift card to me. Then has the audacity to tell me that the gift card was used the same day that I brought my Lincoln in for wash (My Lincoln was already on a membership). It was like she was accusing me of the possibility that I brought my car in and then brought another car in to be washed. The fact that this was even said to me when I was trying to get the gift card canceled well before the gift was ever used is baffling. I was going to sign my other vehicle up and have two cars on their membership. Because of this, I canceled my Lincoln membership with her on the phone and she didn't even hesitate. She didn't care that she lost a customer that would have had two vehicles on the account. I'm not sure if this is a bad company or just a bad employee but it seems like there is no resolution here and because of that it seems another company will receive my business.