clubcarwash.comReviews of clubcarwash.com

I have been member for awhile and has done a good job used wash in several states and never any problem till my wife washed her car and the following moring saw scratches all over hood and top and put in claim and they said not their fault no way machine could do that so they arent hopefully so if you vexh is damaged it will be your problem staff is great at each location but as far as claim appaently its my fault and i scratched vech only reason get a star is they make you put one star i recommend either washing yourself or find better wash service

The ONLY reason they get two stars is because of the staff that actually work at the car washes are nice and professional. Their Corporate people... That's another story. I called back in August 2023 because I had unused monthly memberships and they mailed me a gift card. I never received the gift card. I called them and they said they would make a note and reach out to me about cancelling the gift card and reissuing me another one. I don't receive any voicemail and I call back around Sept 5th and they tell me that they see a note that the gift card re-issued and mailed to me on Sept 4th. I'm like... cool. I should get it within a couple weeks. I call on Oct 24th inquiring because I still have received no gift card. They tell me they'll make a note and have someone call me. Today I get a call from Naseem from Club Carwash. She tells me that on Sept 4th, she tried to call me twice, however, the line disconnected. She then proceeds to tell me that her employee made a mistake by telling me on Sept 5th that a new gift card was mailed and that it had not yet been re-issued because she (Naseem) wanted to make sure with me that I never got a gift card (Even though I already called stating I never got it and she had information on her end showing the gift card had not yet been activated). She then tells me that she left no voicemail because the two calls disconnected and anymore calls to me would be considered excessive on her end so she made no more attempts to contact me. So basically thank goodness I reached out now when I did or I would have never heard from them again. What's worse is that Naseem then tells me she will not be issuing me another gift card because now the gift card has been used. She said the gift card was used on Sept 15th. If they would have just listened to me originally... the gift card could have been canceled and re-issued but since they decided not to cancel it, and because they made no additional calls (because its "excessive") to reach out to me and because the employee incorrectly told me the new gift card had been shipped, she makes the decision to tell me that she will not re-issue a new gift card to me. Then has the audacity to tell me that the gift card was used the same day that I brought my Lincoln in for wash (My Lincoln was already on a membership). It was like she was accusing me of the possibility that I brought my car in and then brought another car in to be washed. The fact that this was even said to me when I was trying to get the gift card canceled well before the gift was ever used is baffling. I was going to sign my other vehicle up and have two cars on their membership. Because of this, I canceled my Lincoln membership with her on the phone and she didn't even hesitate. She didn't care that she lost a customer that would have had two vehicles on the account. I'm not sure if this is a bad company or just a bad employee but it seems like there is no resolution here and because of that it seems another company will receive my business.

worst car wash in Bastrop, TX. Got into a fender bender at Club Car Wash. Due to Attendees fault and lack of training and judgement. Submitted a claim and they refused to accept and pay damages to my vehicle. Stay Away!

I've been to The Club Carwash two times, and very good service ,leaves my vehicle shiny and super clean and the personal staff are extremely nice and helpful,

I have been a big fan of the Club Carwash ever since a location opened near me. However, my car was recently damaged while going through the car wash and my claim has still not been reviewed. It has been three weeks! I am very disappointed in the customer service of Club Carwash Corporate. The gentleman that assisted me in retrieving the part that fell off of my car and submitted a claim for me was very helpful and told me I would hear something in 3 or 4 days. That has not happened. I have called multiple times and have gotten nowhere. Very disappointed. They have lost a good customer. I will not be going back.

Their claims it the worst. My Truck got damaged and due to it being over 7 years old (which is in perfect condition with no damages) they will not be pay for the damage done by the attendant and the manager who pulled a piece of the molding off as well. Will never use them again and will tell everyone I know not to use them as well. I wanted to give no Stars but had to chose one. They don't deserve any stars at all.

I love using the fast pass lane at Club Carwash. It always leaves my car dry and clean looking.