CloudConeReviews of cloudcone.com

I used CC as a cloud computing provider. On one of my instances I received an abuse report for sending unwanted mail (probably?), although I did not send any emails, nor interacted with any third parties from the server. What happened next was: 1) I replied to the ticket on the same day trying to clarify the situation. 2) my server instance was suspended on the next day because of my inactivity, i.e. despite me replying to the ticket. 3) the service remained unavailable with me being unable to access my data for a week. In the week passed, I made unsuccessful attempts to sort the situation out with the support. It seems that some parts of the conversation were actually with bots (maybe, it was very weird). In the end, my instance was unsuspended and I was requested to fix the problem without deleting the instance. Nice...except there was no problem on my side. I immediately destroyed the server instance to avoid being billed further and now waiting if there is going to be a refund. Refund conditions almost seem to be indicative of a fraud because a) destroying the instance without solving the abuse report supposedly disqualifies you for a refund (albeit I repeat - there was no abuse on my side), so you get continually charged, or b) you continue being charged for an unreliable service that you do not want to use anymore. I suggest to stay away from this service or deposit only very small amounts of money that you are willing to lose. Reference ticket numbers: #9589137, #5264464, #0986017. As of now, some of the tickets were edited and large parts of the conversation deleted in the internal system.

I have been a Cloudcone customer for many years. I set up and buy the vps from my clients. They recently opened a pre Black Friday sale and I loaded credits on the account. Then when trying to buy a 404 error came out even though there was stock.After that, when I tried later, the vps package I wanted to buy was no longer available, even though I had my credits available. Because of this I asked to be helped then with the refund of the credit more than 16 Days!! . The policy says that refunds are processed in 7 Days but it's the date and I don't have an answer. I loved Cloudcone's service but I'm afraid I'd rather move my customers to another provider. I'm still waiting for my money back. Referral ticket: #9618875 / #1246262 Note: If i get any updates of my issue i will update my review.

I been using cloudcone services for my POS system for 2 years. I had no problem with their services and support is very good, response time is under 30 minutes most of the time. I also have a VPS with them! Love your services Sehr zu empfehlen!

I've been with CloudCone since more than 3 years and this has been an amazing experience overall. I have no issues so far and with the pricing they offer, this is the one of the best services I've ever used. I would 100% recommend CloudCone.

Great provider of Hosting services, VPS Servers, CDN and email, I work with them for more than 3 years and I have not had any news, the support is also another plus they offer.

Great hosting service provider, Cloudcone VPS is affordable and stable, with constant up-time and low rate of maintenance.

Muito bom até o momento.

I am very reluctant to write this. This is more than 10 times I have complained about my VPS which is always down. EVEN AFTER REBOOT. AFTER 30 MINUTES THE RE-BOOTING STATUS DOES NOT RETURN. I logged in to your https://app. cloudcone com dashboard. I even recorded it. But your ticketing system won't allow me to attach a video recording of your server crash. The Control Panel is always difficult to access. Slow handling and not finding a good solution. I don't want other people to experience the same BAD experience with CLOUDCONE. IF YOU INTEND TO OFFER SERVER PRODUCTS, PLEASE MAKE SURE THE RELIABILITY OF YOUR SERVER IS QUALIFIED.