CloudConeReviews of cloudcone.com

This site is the worse hosting website in my life. I dont even have words how to describe this. I see everybody’s reviews are the same. Why did you suspend my account, im trying to reach you every day, you just keep ignoring me. Ive used my servers just for 3 days and without any notification you just suspended it. If i broke your policy why dont you tell me that after that i can take an action to fix them. Please refund my money back. Again this is the worse hosting website ever

This is my third time reaching out, and each response has left me speechless. In the previous comment, you replied that my account has no issues, but it clearly shows that I cannot log in. You also asked me to submit a ticket, but how can I do that if I can't access my account? Since March 1st, I have been sending emails to their official mailbox every day, and they only replied to me on March 6th, but the problem has not been resolved until now. My whole week has been wasted. As a consumer who pays regularly every month, I am extremely disappointed and angry with the repeated banning of my account and this kind of delaying and neglectful treatment.

I don't understand, I was running my website and suddenly I couldn't update it because the cloudcone server was suddenly stopped.

Have been a loyal customer for 3+ years and the level of their service gets worse day by day. Have had an open ticket with the for 7 days. They were not able to identify that the server bandwidth is consumed (for 3 days) although I told them it is consumed and I need to purchase additional bandwidth. Days after they noticed that, no one has replied to me to add the additional bandwidth (paid). My server is down for 8 days already.

sudah 2 Tahun Bersama CloudCone. Berlangganan $23.80 / Rp. 370.000 Pertahun Lumayan Belum ada masalah bagi saya, hanya ada 4 kali downtime selama 2 tahun ini + 1 kali downtime gara-gara perubahan IP server karena ada migrasi pada CloudConennya, dengan harga segitu lumayan lah, untuk support saya belum pernah Open tiket karena belum mengalami dan semoga jangan pernah mengalami masalah, Terimakasih

Nonexistent support: it's as if someone created an application and abandoned it on autopilot. Or perhaps someone developed this application but doesn't have time to manage their passion project. Cloudcone is just like that: VPS servers on shared resources with absolutely no support. Good luck.

Update on 9th of December, 2024: I gave up on them and took my servers elsewhere. Their backup and snapshot feature (which was free) wasn't working and they couldn't fix it even after a month. Since their support was very slow, the backup feature was my last straw with them. ------------------------------------------------------------ Update on 13th of Sep 2024: The company’s support is absolutely ridiculous, they can’t even prioritize important support tickets and my ticket has been open for the past 5 days, absolutely ridiculous. ———— I have been using CloudCone since it launched. Initially, the service was top notch and I was absolutely pleased with the service. But for the last two months, I have been facing issues with their support. They take ages to reply, especially two weeks ago, the backups weren't taking place and I had no reply for over 5 days and had to inform them that I am moving out of CloudCone and if they would be able to fix it at least then and well, then they fixed it.

Support is a peice of garbage, is being 3 days and they can't solve My issue , due to the massive IP changed they did ok all My drivers.