CloudConeReviews of cloudcone.com

I want to share my recent experience with CloudCone to help others make informed decisions. Issues encountered: Submitted support tickets that took 2+ days with minimal responses Problems remained unresolved despite multiple follow-ups Extremely slow response times for basic technical issues Poor communication and lack of updates on ticket progress What I expected vs. what I got: Expected reasonable support response times Got frustrating delays and unresolved issues Needed access to backup my data when service failed Had to repeatedly ask for basic assistance My recommendation: Based on this experience, I'd suggest looking into alternative VPS providers that offer more reliable support. When you're running services that matter, responsive support is crucial.

If I could, I wouldn't even give one star. This provider is nothing short of a disreputable scamming provider. I had to top up my balance to buy a VPS from them. After I topped up, they banned my account, claiming I had multiple accounts. But I hadn't bought any services from this provider in a long time, and I don't see anything wrong with using a new account. Furthermore, after they banned my account, a support ticket was automatically opened, but it was set to the lowest priority. A long time has passed, and they still haven't replied to any messages.

Rebuilding instance takes hours to complete, stuck in so called "InstallRecipe". Obviously some bugs got in the way. Cannot get emails after SSH password reset, and no other options in accessing root. It claimed some 99% up time, the server is up, but not able to accessing it, it is actually downtime for me. Tickets take long time to be responded.

Title: CloudCone sold unusable IP, refused refund – poor integrity Review body: I purchased a VPS on July 13, 2025, and received an IP address that is completely inaccessible from China. I ran thorough network tests through multiple ISPs and confirmed that the IP was blocked or otherwise non-functional. I requested a refund within their 7-day policy. Support admitted the IP did not work in China, yet refused to refund. Instead, they offered to “change the IP” for free, which normally costs extra. Later, another staff tried to charge again for the same. This shows internal inconsistency and delay tactics. After investigating further, I found multiple user reports across platforms about CloudCone repeatedly assigning IPs from the same problem range. Users are often forced to pay extra to fix a service they already paid for. This is deceptive and predatory. They delayed my refund request and ignored policy obligations. I have already filed complaints through other platforms and will continue submitting reports to relevant consumer protection authorities. If you’re a user in Asia, especially China, beware. The service may be completely inaccessible, and the company may refuse to take responsibility.

cloudcone was the 5th hosting company i moved my websites and POS systems for my company und the service i get has been good so far. I have recommended CloudCone to many of my local friends. Support has been fast, usually takes about 30 minutes in working days, but takes a bit long in weekends, however my issues were always resolved. So far, happy

I have been using CloudCone for 2 years and about 4 months. The experience has been great so far. The connection to the Middle East is top notch. The support has been great too, I am able to get a response under 30 minuted to 1 hour for non urrgent requests. I have recommended many clients to cloud cone and would keep doing the same. My primary products are SC2 and VPS. So far so good

my refund is already 18 days old well beyond their promise to process it within 7-14 days. what a joke of a company. will never trust this Sri Lankan vps provider again. if u dont want to experience vps oversubscription and high latency with this provider then suggest going for netcup instead

I joined CloudCone to try the Bunny Y easter egg game. I found the code, tried deploying the server—and it kept getting deleted by their system. Repeatedly. No explanation. No support. Just silence. It felt like a scam, so I deleted everything and requested a refund. That was 29 days ago. Since then? Only bot replies, empty promises, and still no refund. CloudCone lured users with a fake event, then vanished when called out. Absolutely shady. Avoid at all costs.