CloudConeReviews of cloudcone.com

#1303685 Subject: Complaint Regarding VPS Performance and Unsatisfactory Support Dear Support Team, I am writing to express my dissatisfaction with the performance of the VPS I purchased from your company and the support I have received. During the first 15 days, the server performed well. However, after that, the latency doubled. The latency from the VPS to Google is also approximately 200 ms. When I opened a support ticket, your engineer suggested that I pay an additional $2 to change the IP address, while making it clear that this might not resolve the issue. I was also told that the problem was caused by routing and that your team could not fix it. This response is unacceptable. As a paying customer, I expect reliable service and meaningful technical support. Asking me to pay extra for a possible workaround, without any assurance that it will help, is not a satisfactory solution. If your company cannot address performance problems affecting the service it sells, I have serious concerns about the quality of that service and your commitment to customers. Please investigate this issue thoroughly and provide a clear explanation and an effective solution at no additional cost. If you cannot resolve the problem, I would like you to offer an appropriate refund. I look forward to your prompt response.

I bought a $14.24/year Los Angeles VPS on Oct 17. The assigned IP turned out to be specifically interfered with by my mobile carrier (verified by packet capture — unusable on mobile data, fine on WiFi). I opened ticket #4875495 asking for an IP change; support refused a free change, blamed my ISP entirely, and warned that a new IP might not help anyway. So I accepted their official paid option and opened an IP change request (#5938647, $2 fee) on Oct 18, even topping up $5 so the fee could be deducted. Three days and two full Los Angeles business days later, the ticket has not been touched — they haven't even taken the $2. When I looked into withdrawing my remaining $5.76 balance instead, I found annual plans are non-refundable and account credit can never be returned to your payment method. Cheap to buy, impossible to get fixed, and money only flows in one direction. Avoid.

I had an issue setting up my new instance, so I reached out to support. David was super helpful and patient throughout the whole process, and got my server up and running in no time. The dashboard is really clean to navigate, and the price-to-performance ratio is hard to beat. Great support overall!

no support, unusable, never ever use their service at all especially 2026

I recently had a bit of a bumpy ride with CloudCone, but their final resolution and customer care completely won me over. I added funds to my account specifically to purchase a yearly VPS plan, but it went out of stock. I was promised an email notification when it returned, but unfortunately, I never received it. By the time I checked back a month later, the original plan was archived, and the new prices were significantly higher. Naturally, I was disappointed and reached out to support. My ticket was escalated to the Sales team, and Shashi from Sales stepped in. I explained that I had the exact funds sitting in my balance and didn't want to pay the new, higher prices for weaker specs. Shashi was incredibly understanding and professional. Instead of just pointing me to current promotions, they actually listened to my situation. As a courtesy for the missed notification and my patience, they created a completely custom VPS plan tailored exactly to my $24 budget with very reasonable specs! It is very rare to see a hosting provider acknowledge a mistake and go out of their way to manually create a custom deal to keep a customer happy. I truly appreciate the effort and the fair resolution. Thank you, Shashi and the CloudCone team!

Hi everyone, (English is not my native language, so please excuse any grammatical errors. I am sharing my recent experience strictly as a consumer alert regarding CloudCone's handling of promotional plans.) Earlier today, I purchased an annual 1C/1G Budget VPS promotional plan for $18.28 (Invoice #1293145). Within less than 3 minutes after the server was deployed, I discovered that the assigned IP address was unreachable/blocked in my region. Since I was unfamiliar with CloudCone's control panel and English terminology, I mistakenly clicked the "Destroy" button, believing it would simply reset, wipe, or let me re-provision the instance with a fresh network configuration. Immediately after: 1. The VPS vanished completely from my dashboard. 2. The $18.28 was NOT refunded to my account credit (my balance remained at $0.72). I opened a support ticket explaining the situation and clearly stated: - I DO NOT require any data recovery (the machine was brand new and empty anyway). - I am NOT demanding a cash refund or credit withdraw. - All I politely requested was a simple courtesy re-provisioning of a blank replacement 1C/1G VPS for the ~364 days of prepaid service I already paid for. However, support (Arun TR) flatly refused, stating that because the destruction confirmation page mentions the plan is "non-refundable," customer-initiated destruction permanently terminates the entire 1-year contract with zero recourse. They will neither manually re-create an empty instance under the paid invoice nor credit the account. In summary, CloudCone effectively kept an entire year of prepaid funds for less than 3 minutes of service due to an honest user mistake, refusing to fulfill the contracted computing resources. If you are a non-native English speaker or new to their platform, please be extremely careful. An accidental click on "Destroy" will result in total loss of your prepaid period.

i am happy that i am leaving this bull$hit stu^id provider , their downtime give me lots of stress . many of my clients lost their data . just their issue dont finish. stay away from them. their support and service also terrible . always automatic ai response.

I purchased a promotional VPS (BDAY26-VPS-2, VPS ID 120843, LA DC4) on 2026-08-03 and recharged $52 via Alipay, planning to use it as a network node. The server has been completely unusable from mainland China since the moment it was deployed: SSH always times out and ping shows 100% packet loss. I even tried changing the IP address, but nothing helped. Timeline of the support process: - 2026-08-04: I emailed CloudCone support to request a refund (ticket #8675721). Auto-reply: "someone will be looking at it shortly." - 2026-08-06: Agent Sachithra replied asking me to provide a screenshot of the network issue. - 2026-08-06 (later): I sent my MTR report (30 probes) showing 83.3% packet loss at the destination IP itself, plus a traceroute, and clearly requested a refund of $52 ($32.99 VPS fee + $19.01 remaining balance), asking them to escalate to the billing supervisor. - 2026-08-07: CloudCone confirmed "our team has currently noticed packet loss issues on networks for customers in China and is working with the datacenter team and upstream providers to resolve this." In other words, they admitted the network problem is on their side. - However, they still do NOT offer any refund. They only say they will "update" us. After several rounds of back-and-forth, the issue remains unresolved. The system itself IS running (I can reach the tty1 login via their web terminal), so the problem is clearly their network/line to China, not my device or network. I paid for a working service and received one that was never usable. If you plan to use CloudCone from mainland China, please be very careful.