Each sterling silver ring, pendant and bracelet is designed in Toronto, Canada and hand-carved in Bali by master silversmiths. With the quality to survive bar fights and uncontrolled skids, each piece is a statement that you are just as untameable as t...
Clocks and Colours (clocksandcolours.com) has 352 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
Also known as
clocksandcolours.com
Website
clocksandcolours.com
Category
Jewelry & Watches
Location
Toronto
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 35% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Clocks and Colours is the only place I will buy my jewelry!
Clocks and Colours is THE BEST place to buy quality jewelry. Everything is unique, solid, and beautiful. I love how they give a description and meaning to each piece they make! I’m also a gemstone girly and they use beautiful genuine stones! I have 4 pieces at home right now and 2 more on the way and I have been blown away by all of them! No where else compares to the quality, beauty and craftsmanship put into their pieces! Not only is their jewelry gorgeous, but the customer service is amazing as well! If you have a concern, they will email you back almost instantly! I highly recommend purchasing from them!
AH
Alexander H.
Customer service wasn’t helpful when I…
Customer service wasn’t helpful when I reached out about a checkout issue. Their discounts never seemed to work, and they kept forcing a silver cleaning kit into my order that I ended up paying for. Disappointing experience overall.
Response from Clocks and ColoursOct 14, 2025
Hi Alexander,
We're sorry that you had a difficult time with our checkout system.
Please note that our discounts and promotions may have specific requirements and restrictions to ensure that they are being used by eligible customers. For example, our welcome discount codes are only eligible for new customers, not for existing customers.
Our recently discontinued promotion offered a free gift with purchase. This would have been a silver cleaning kit added to your cart free of charge.
Please bear in mind that orders placed for promotional items outside of the promotional period are not eligible for the discount once the active period has ended.
If you have any further concerns involving paying for a free promo product, we would invite you to contact our support team directly at [email protected] for further investigation and assistance.
UN
User N.
Excellent Customer Support
I’ve been with these folks for about 6 years and their customer support team is always giving 110%. Super easy to work with, reliable and always friendly.
SA
Sam
Wrong address made right
I made a purchase and didn't realize they still had my old address after the fact. I emailed them explaining the situation and they were very prompt on changing the address to the new and catching it before it was too late.
DC
Don C.
I ordered over $2000 worth of jewelry…
I ordered over $2000 worth of jewelry from this website and they never sent it to me. They just took my money and never responded to me. Their customer service never responded to me. I reached them on Instagram and they never responded to me. They’re just straight ignoring me
Response from Clocks and ColoursSep 30, 2025
Hello Chris C.,
We're sorry for any frustration you are experiencing as the result of your delivery delay involving Colombian customs.
Our support team has been in contact with you over the last several days across social media and direct email regarding the delay to your order delivery. We understand that this matter is urgent, and have been responding to you with the utmost care and diligence possible.
Unfortunately, the support manager handling your support case was not online during the late hours when we received your numerous messages yesterday evening seeking updates. Our support team typically replies within 24-48 hours, and we ensure all customer concerns are followed up on, especially when involving order issues. Customer trust and confidence in our products and services are our primary concerns.
As you are aware, your order is currently in the hands of Colombian customs, where FedEx has confirmed that your order is undergoing customs clearance. Once out of customers, your order will be delivered. Your order is safely on the way, it is simply taking extra time due to delays in your country's local customs, which is outside of our control.
Please rest assured that your support case is being looked after, and your delivery concerns will continue to be addressed. You can continue to reach us directly at [email protected]
RP
Ricardo P.
Simply amazing and fast
Simply amazing and fast ! Thanks guys !
JC
Jeff C.
Fantastic products and customer…
Fantastic products and customer service.
I recently ordered a chain from them which sadly was too small. I emailed customer service and within 5 minutes they had responded with a solution. The entire exchange took less than 20 minutes. They were professional and courteous.
NI
Niels
Products are unique and high quality
Products are unique and high quality. Customer service is helpful and responds very quickly.
