Clocks and ColoursReviews of clocksandcolours.com

Terrible customer service. I bought a ring, the page charged me more than advertised. I sent several emails to complaint and did not get any answer. Don’t buy from this shop.

Hello; my name is Theo W. P. and I recently purchased an item from Clocks + Colours on Friday, April 14th, 2023. When I paid for the item I noticed that an old shipping address was attached to my order and I freaked out; because, and if the order had been sent to the old address, I would have NEVER received my purchase!!! On Monday, April 17th, 2023, Miguel (from Customer Service Support), reached out and NOT only was Miguel able to correct my shipping address, he removed that address from my customer account profile ensuring no orders would ever be shipped to the old address. Miguel was so very patient with me - I am HIGHLY DETAILED ORIENTED - and completed all of my requests and answered all of my numerous questions/concerns. I am thankful for stumbling on to such an AMAZING men's jewelry company and CANNOT be more pleased! Thank you, Clocks + Colours and Miguel for making my experience a non-stressful experience and "upping" my "silver jewelry game." Sincerely, Theo W. P.

Kris has to be one of the best Customer Service agents that I've ever had the pleasure dealing with. Not only is he kind, attentive to details, and friendly, he went above and beyond to ensure that my issue was handled properly! Really appreciate all the CS staff at C+C, but especially Kris. Thanks again!! P.S. give this man a raise, he deserves it!

The best out there. I've known this brand for a while and it's honestly my favorite brand, not only because of jewelry, its always the little details like measuring band in the ring box or the way they pack up their stuff or their instagram account or their heavy metals club. Sometimes something will bug and you will need help (unfortunately that happens), but they will solve it as soon as possible.

I am saddened to write this review as I love their products. However in 2023 alone, I have had 4 packages lost. I have had to report it as an issue to Fedex and open a ticket for it to be escalated each time, then once it was closed, I had to contact Clocks & Colors Customer Service, whom have one minute been extremely helpful, the next minute be totally unhelpful and cripple a refund request. Such is the case with my last order of the Dauntless Cuff. it has been missing for two weeks, reported to Fedex, yet C&C have resorted to hiding behind this investigation. I have conversed with Kris and Felecia, whom ihave helped and hindered, and I am resorting to publicising this on here and to the Founder Shane Vitaly Foran #shanevitalyforan @shanevitalyforan and Creative Director Travis Barker #travisbarker @travisbarker. I'm saddened to say that it's a bit disgraceful the way the business is conducted, and it saddens me also that the fact they use skilled labour in 3rd world countries that I'd like to support by continuing purchasing from them, but they are not doing themselves any favours by the ongoing issues I have had and the uphill battle. I see quite a lot of negative reviews as of late, which again is of great sadness to me. I hope Shane and/or Travis can dip their hands into the complaints and make a difference.

Overpriced and not that great.As a artist and designer I allways look for unique pieces.Most of there rings can be found with the same designs,like gthic for better prices in silver and or steel.I purchased a pietersite ring more colorful and a much better setting that i purchased in greece, than clocks pietersite ring called desperado.The Stone they used looks like a cheap kitchen countertop in granite.Clocks and colors,thanks for acknowledging my reply a year later,seriously lol.

Great. Best experience and best craftsmanship.

Ordered 3 items and they have gone missing over 2 months and no tickets, emails or any type of message to C&C are being responded to. Yet they have sent me 4 messages to review the product. Was going to say horrible customer service but it doesn't even seem like it exists.