Clocks and ColoursReviews of clocksandcolours.com

Clocks and colours is amazing they have high quality products and the customer service is fantastic highly recommend them

The customer service team was fantastics. After emailing my concerns they were happy to accommodate my concerns. They found a solution for me and they were also able to follow back with me and remind me to take action since I forgot. A great team and I really appreciate the stuff they make so I think they got the full package.

I see some bad reviews and wanted to give mine, i have ordered multiple times. 3 to be exact, first time i bought one of there most expensive neckleses just to see it in discount a week later, i e-maild them to explain and with a quick reply they told me they would pay me back the difference, amazing service and quick 'problem' fix! Other two times the items came in perfect condition, i highly recommend these unique jewelers

It took quite a few back and forth discussions before they finally honored their 10% first time buyer discount for the size 9 ring I ordered….when I finally received the ring, it was not even a close fit (way to small)…took it to a local jeweler and was told it was a size 7…don’t waste your time with these people!!!

I want to inform anyone needing clock repair to avoid doing business with “Clocks and More” located in Hoffman Town shopping center. My Regulator clock stopped working so I took it in for service. About 3 months later I paid $253 and picked up my clock. I was told it was working properly and had been cleaned and oiled. After returning home it was obvious the clock was not working. It no longer chimed and the hour hand remained stuck at the one o-clock position. I called “Clocks and More” and they said to bring the clock back for service. Upon arrival at the shop, I explicitly told the clerk of the observed malfunction (she didn’t write any notes). After several weeks I called to check on the clock and was told by the clerk, “I need to check with the technician and call you back”. I didn’t receive a call or message. When I called a couple of weeks later, I was informed the technician was on extended leave for personal reasons and to check back later. Several days later I called back and was told that the clock was ready for pick-up. I asked the clerk at the shop if they had fixed the stuck hour hand problem and she replied “how would I know”. The clock was not fixed and I feel cheated.

Some of the worst customer service I’ve encountered in a long time. Their ability to problem solve is worrisome, their comprehension skills are abysmal. A necklace I ordered broke on the second time wearing it, and by broke I mean literally fell apart. I was approved for a replacement, then just given a gift card for the amount of the necklace (not including near $60 worth of taxes), then when I told them I just wanted a replacement necklace, they refunded the original amount. I’ve had so many problems with this company and they are unable to rectify any of them in a manner that benefits me. They don’t seem to care either. I would just stay away. Just wanted to update: after they issued the refund they stopped responding to me entirely.

Très bonne expérience et bijoux de qualité

Was scared that the ring I ordered might not turn out the way it was advertised but when it finally arrived, it did not disappoint! Will gladly refer my friends to clocks and colours